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Role Summary :
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Essential Responsibilities :
Basic troubleshooting, installation, maintenance and service repair needs on Cell Analysis products
Completing Preventative Maintenance and Field Modification Instructions.
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs, internal service records, expense reporting (T&L), GE Learnings
Maintaining professional, daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Meeting Key Performance Indicators (KPIs) as defined by the business
Maintaining tools and test equipment properly and ensuring they are calibrated
Meeting Health and Human Services, Environment Health and Safety and / or other applicable regulatory requirements
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
May include some training of staff on designated equipment
Qualifications / Requirements :
Must be able to conduct work in native / home country language and English
Experience diagnosing and repairing mechanical, electro mechanical, and / or electronic equipment.
Organizing and Executing :
Focuses on customer needs and satisfaction.
Sets high standards for quality and quantity.
Monitors and maintains quality and productivity.
Works in a systematic, methodical and orderly way.
Consistently achieves project goals.
Takes responsibility for actions, projects and people.
Takes initiative, acts with confidence and works under own direction.
Initiates and generates activity.
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner :
Establishes good relationships with customers and staff.
Builds wide and effective networks of contacts inside and outside the organization.
Relates well to people at all levels.
Demonstrates an interest in and understanding of others.
Adapts to the team and builds team spirit.
Listens, consults others and communicates proactively.
Supports and cares for others.
Upholds ethics and values.
Appropriately follows instructions from others without unnecessarily challenging authority.
Follows procedures and policies.
Compiles with legal obligations and safety requirements of the role.
EU work permit
Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary.
We put great emphasis on providing our employees with recognition, flexibility, competitive and fair compensation, as well as numerous other benefits.
According to Austrian law, job postings need to include the minimum salary for a position. For this position, the minimum salary based on the collective agreement is EUR 3741.
66 gross per month. We will be pleased to discuss the appropriate effective salary based on your qualifications and experience.
Desired Characteristics :
Applies specialist and detailed technical expertise.
Develops job knowledge and expertise through continual professional development.
Shares expertise and knowledge with others.
Uses technology to achieve work objectives.
Demonstrates an understanding of different organizational departments and functions.
Coping with Pressure :
Works productively in a pressurized environment.
Keeps emotions under control during difficult situations.
Balances the demands of a work life and a personal life.
Maintains a positive outlook at work.
Handles criticism well and learns from it.
Embracing Change and Demonstrating Enthusiasm :
Adapts to changing circumstances.
Accepts new ideas and change initiatives.
Adapts interpersonal style to suit different people or situations.
Works hard and puts in longer hours when it is necessary.
Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
Commercial Thinking :
Keeps up to date with competitor information and market trends.
Identifies business opportunities for the organization.
Demonstrates financial awareness.
Locations : Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Georgia, Germany, Hungary, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Romania, Serbia, Serbia and Montenegro, Slovakia, Slovenia, Sweden; Flexible