Field Service Application Specialist
Abbott
, Belgium
33 dagen geleden

JOB DESCRIPTION :

Abbott Molecular is recruiting an experienced Field Service Application Specialist .

The purpose of the role is to provide technical field support to Abbott Molecular customers.

More Specifically, the Application Specialist is responsible for :

  • Provide technical product demonstrations to customers for instrument, assay and applications
  • Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls
  • Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as required
  • Provide customer training at the customers’ laboratory or at Abbott training facilities
  • Take ownership for reported customer inquiries and complaints and make sure that all requests and issues are answered and resolved in a timely manner and maximum customer satisfaction is achieved
  • Prepare technical product launches on a regional or country level, introduce and track performance of new assays and systems in customer laboratories and provide feedback to technical departments
  • Form the link between customers and technical organisation to facilitate an effective flow of information
  • Ensure full compliance to Abbott Molecular Quality and Regulatory Procedures
  • Share information, knowledge and experience with all members of the Abbott Molecular Support community, contribute to building and maintaining high level of expertise in entire Abbott Molecular community
  • Required Knowledge and Experience :

  • a bachelor degree in Molecular Biology, Biochemistry or related subject (alternatively equivalent experience in a laboratory environment with focus on molecular diagnostic systems and assays).
  • Good planning and organizational skills
  • Communication skills
  • PC and administrative skills
  • Team player
  • Analytical skills and ability to interpret data
  • Customer focused
  • Personal adaptability
  • Self-discipline and self-motivation
  • Time management
  • Creative thinking
  • Tenacious and resilient
  • Languages (French, Dutch and English)
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