JOB DESCRIPTION :
Abbott Molecular is recruiting an experienced Field Service Application Specialist .
The purpose of the role is to provide technical field support to Abbott Molecular customers.
More Specifically, the Application Specialist is responsible for :
Provide technical product demonstrations to customers for instrument, assay and applications
Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls
Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as required
Provide customer training at the customers’ laboratory or at Abbott training facilities
Take ownership for reported customer inquiries and complaints and make sure that all requests and issues are answered and resolved in a timely manner and maximum customer satisfaction is achieved
Prepare technical product launches on a regional or country level, introduce and track performance of new assays and systems in customer laboratories and provide feedback to technical departments
Form the link between customers and technical organisation to facilitate an effective flow of information
Ensure full compliance to Abbott Molecular Quality and Regulatory Procedures
Share information, knowledge and experience with all members of the Abbott Molecular Support community, contribute to building and maintaining high level of expertise in entire Abbott Molecular community
Required Knowledge and Experience :
a bachelor degree in Molecular Biology, Biochemistry or related subject (alternatively equivalent experience in a laboratory environment with focus on molecular diagnostic systems and assays).
Good planning and organizational skills
PC and administrative skills
Analytical skills and ability to interpret data
Self-discipline and self-motivation
Tenacious and resilient
Languages (French, Dutch and English)