Business Operations Applications Manager
ontex
Aalst (HQ) - Belgium
4 dagen geleden

To support our continuous growth and reinforce our IT team in Aalst we are looking for a Business Operations Applications Manager.

Your role

  • Establish a strong international competency center for the Ontex group to develop & support the Core Business Applications environment for : the Sales & Distribution;
  • Supply Chain; Manufacturing; R&D and Quality functional domains. This includes for each to : Manage the teams on a day-to-

    day basis Build the technical expertise & motivation Define / Negotiate SLAs for all Core Applications (SAP & Non SAP solutions) & services with key business stakeholders Ensure the appropriate level of systems quality checks, documentation and trainings Deliver guidance to deliver the optimum applications architecture Develop strong project management and IT Management processes discipline Design specific business applications operations and handover to the I&O Group to ensure a professional monitoring of the systems execution, including a proper issues escalation process Track the usage & the performances of the business applications systems Develop and maintain an efficient level 2 & level 3 escalation process for user support Guide and recommend standards solutions to local business when required Safeguard and improve the Ontex worldwide business application templates and best practices to support business processes

  • Ensure the Core Business Operations Applications availability according to standard SLAs Ensure Core Business Applications solutions for the functional domains are up and running with the required level of performance Ensure all interfaces are securely and timely executed Develop and test Business Disaster Recovery & BCP plans together with the other IT Managers and the key business stakeholders to ensure the right level of business continuity
  • Develop and maintain a network of key users across the business functions to ensure the business requirements are met and the IT solutions deliver the best possible business benefits
  • Work with the IT Project Managers and the team leaders to support the delivery of the projects roadmap defined in the IT Strategic Plan
  • Ensure IT Governance Processes are executed to provide a professional IT support : Establish standard processes to migrate development and test application environments to production platforms Lead and coordinate the IT audits for the area of responsibility Contribute to and facilitate the key IT Governance processes with the business stakeholders Ensure key projects executions follow the appropriate project management discipline Ensure the right level of training is given to the 1st and 2nd line of support to offer the best reliable support
  • Your profile

  • Master degree in computer science or engineering
  • Min. 8 years of experience in IT and experience in leading the delivery of Business Applications solutions in Order to cash, R&D, Quality, Manufacturing and Supply Chain
  • Functional knowledge of the supply chain related modules of SAP ECC and the integration between those modules Materials Management, Inventory Management, Warehouse Management, Production Planning, Sales & Distribution, Transportation and APO Demand Planning
  • Experience in CRM (SAP Cloud 4 Sales), MES (SAP MII), R&D and Quality systems is an asset
  • Demonstrated experience in project management, resources planning, solutions design and development
  • Ability to convert business requirements into technical design and IT Solutions
  • Preferably proven experience in managing IT support organizations at global scale
  • Very good leadership skills with the ability to develop excellent relationships with the Business Leaders
  • Strong analytical skills and performance driven attitude
  • Experience with people management and with people development plans
  • Excellent knowledge of English is a must
  • What we offer

  • A professional environment ideal for your personal growth and career development
  • A fun working atmosphere where team spirit is the real deal
  • Exciting and challenging projects with an international scope
  • A competitive salary package in line with your experience
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