Does working for one of the world's leading providers ofInternational Money Transfer sounds exciting to you? Want to work withOperations in a motivated and passionate team?
We’re seeking an Operation Specialist, based in Brussels,Belgium office. Under the responsibility of the Senior Specialist / Head ofOperations Benelux and in collaboration with the business teams, the incumbentwill be responsible for providing operational and field support to the WURSBENELUX Dedicated Location (27 stores in 2 countries, 100+ employees) andoccasionally to subagent networks.
He / she will have local ownership of systemsand will be accountable for all operational topics as well as service deliveryfor WURS own stores.
Sound interesting? Here are some specifics :
WURSsystems - local ownership :
o Coordination of upgrades, maintenance and troubleshooting, o Propose and / or coordinate improvement projects,
o Bridges between WURS and WU IT, Operations, Compliance, CSCteams (regional or central) as well as vendors (Orbit, Ricoh, Orange ),
o Implementation of new products and technologies at WURSowned stores
Process& training :
o Write and / or update of relevant procedures and operatingmethods
o Write and / or update training material for FLAs &Supervisors
o Onboard and train new FLAs on WURS systems o Train WURSstaff on system upgrades, new systems, procedures
o Be the preferred point of contact between businessstakeholders (FLAs, Senior FLAs, Regional Supervisors, Head of dedicatedlocations, Country director) and WU support departments & vendors to ensurebusiness objectives are met
o Propose proactively operational improvements initiatives tobusiness leaders
o Partner with AML / Compliance and internal Controlstakeholders to ensure WU stores meet highest quality standards in thesedomains
o Collaborate effectively with Security / Safety teams toensure operational processes are consistent with needs and applicablelaws / regulation
o Work closely with Administrative & Accounting teams toguarantee proper cost monitoring and propose / implement all relevant cost savinginitiatives in his / her area of responsibility.
What youwill need to succeed :
Demonstrate strong planning, analytical and problem-solving skills
Greatcustomer orientation with attention to detail
Goodinterpersonal communication skills
Extensiveknowledge of general IT
Writtenand spoken English, French and Dutch
Positiveand results focused individual
Able tooffer solutions to problem but also proactively propose improvement initiatives
Ability towork independently and under remote supervision, yet communicates effectivelyupwards on a timely basis when required
Proficiency with Microsoft Office suite of tools (Word, Excel, PowerPoint,Outlook)
Bachelor'sdegree with to 2 to 5 years job experience in an operational support role(ideally in a retail environment)
What will make you stand out :
What’s in it for you?
What it’s like here :
Western Union(WU) is a company on the move! We believe that when money moves, better thingscan happen. From small businesses and global corporations, to families near andfar, or NGO’s in the most remote communities on Earth, WU helps people andbusiness move money globally.
We have a rich legacy of innovation and arecontinuing to develop new and more convenient ways for our customers to sendand receive money through digital, mobile and retail channels.
We have acombined digital and retail network that spans over 200 countries andterritories. Some companies specialize in cash-
based retail money transfer andothers play only in digital. We are leaders in both!
Being on theWestern Union team means being tenacious and goal-oriented. It meanstaking risks and quickly finding the path to success.
It means having integrityand finding ways to make things work. It means thriving as part of adiverse, global team of over 10,000 people who are committed to moving moneyfor better.
It means being driven to win, and to do work that makes adifference on a global stage. Soundlike you? Apply now!
Inclusion anddiversity are fundamental to our culture and success. Achieving our commonvision depends on people with diverse backgrounds working together.
Who knows; your unique point of view could be the key to ournext groundbreaking idea. We’d love to explore thatpossibility!