Trainer
Kronos Incorporated
Asse-Zellik - Vlaams Brabant - Belgium
5 dagen geleden

Description

Education Specialist - Europe

Responsibilities

The Education Specialist will be a member of the Global Education team, working with customers to achieve successful Kronos system adoption by end users.

This position will focus on Education delivery as well as program and organizational change management consulting. You’ll delivery learning via the Virtual Classroom or at customer sites, using corporate created learning materials, developed as part of a blended learning strategy.

Change management consulting includes advising customers on communication, training, and reinforcement strategies to achieve user adoption of Kronos, as well as leading the execution of change management plans including development of user adoption tools and courses.

The role may also require the creation of custom learning content using tools such as Captivate, as part of the User Adoption strategy.

The position requires approximately 30% travel both within and outside of Europe.

Training Specialists will :

  • Perform Education delivery for our customers using corporate developed courseware delivering primarily virtually or on-site as required
  • Perform User Adoption (UA) and Change Readiness Assessments to analyze a customer’s needs and make UA and change management recommendations.
  • Keep current on new products, industry trends, and customers training needs
  • Modify training as required to deliver tailored’ or custom’ training
  • Drive customer satisfaction in your training and your consultancy efforts and continually develop skills to improved teaching and training methods
  • Collaborate with peers and the Courseware Development team to develop and maintain courseware
  • Follow strategic customers throughout their Kronos lifecycle and work cross functionally with Sales / Presales, Global Services Business Development, Customer Success, Advisory Services / Professional Services and partners to ensure user adoption at appropriate touchpoints.
  • Complete special projects as assigned by Management
  • Perform administration tasks to support Education activities and business operations.
  • Qualifications

  • Excellent customer-facing consultation and communication skills are a must, including the ability to gather and clarify requirements, present solutions and convey value, manage expectations, and deliver great customer care
  • 5 years’ experience with software training in a Virtual environment.
  • Ability to deliver Education (both verbal and written) in German and English a must, French and any other languages a plus
  • Prosci or similar Change Management Certification
  • Experience working with Virtual Classroom tools; Adobe Connect, Remote Desktop, Captivate, Camtasia or similar
  • Must be able to travel, both within and outside of Europe as required.
  • Corporate overview

    You’re empowered when you’re a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people.

    And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-

    life balance to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite.

    And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

    Want to learn more about our culture? Follow us on Twitter work4kronos. #MyWorkInspiredKronos is a global provider of workforce management and human capital management cloud solutions.

    Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes.

    Tens of thousands of organizations including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day.

    EEO Statement

    Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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