Job Description : Technical Service Manager
Technical Service Manager
To reinforce our Polyurethanes (PU) Specialty Elastomers team we are looking for a Technical Service Manager.
The Technical Service Manager is responsible for the Technical Service activities in EAIME to maximize profitability and customer retention at the strategic accounts.
The main focus will be on providing Technical Support to new and existing Elastomers customers. In addition you will support activities led by the Elastomers Development Teams by providing resources to run customer trials to validate technology developments at strategic target accounts.
As the Technical Service Manager, you will :
Lead and coordinate all Technical Service activities of the Specialty Elastomers SMU in full alignment with the commercial strategy.
Ensure state-of-the art technical know-how is available on Huntsman and on competitive products to support the commercial team to action in the market.
Continuously improve know-how of the team on manufacturing technology used by customers by participating to selected conferences, fairs, exhibitions and open days organized by equipment suppliers.
Timely and effectively report activities.
Facilitate and ensure global leverage on technical know-how, both in terms of products and in terms of processing technologies.
Define technical service level to customers according to the Specialty Elastomers strategic guidelines, showing some degree of commercial acumen.
Provide support to Elastomers Development Teams when newly developed products or technologies need to be validated by customers, by organizing and supervising customer trials, either directly or using the resources available in the TS team.
Develop skills and competencies in your team to facilitate growth of the people in the Elastomers organization.
Fully comply with all safety, health and environment guidelines, according to site and company standards. Promote safe behavior and best practices in your team and sphere of influence.
You have a university degree in chemistry (or similar through experience) with a minimum of 5 years of sound professional technical experience in PU Elastomers.
You have a detailed knowledge of PU Elastomers chemistry, application technology, industry customers. Knowledge of TPU application technology is an added value.
You have the ability to work in different cultures.
You are fluent in English, both written and spoken combined with one of the following languages : German, French or Italian.
You are willing to travel up to 50% of the working time, mainly in Europe. Occasional travel to Americas or APAC is possible.
You have strong influencing and interpersonal skills and the ability to effectively communicate across functional, cultural and international boundaries.
You can act and take decisions independently whereby keeping alignment to the overall business strategies.
You are able to maintain effectiveness and take initiative under pressure and respond fast and adequately in short time- frames.
You are an excellent team leader who can guide his / her team towards a strong result-oriented culture.
About Huntsman :
Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2017 revenues of approximately $8 billion.
Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.
We operate more than 75 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 10,000 associates within our four distinct business divisions.
For more information about Huntsman, please visit the company's website at www.huntsman.com
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