Salesforce Expert
Yara
Brussels
14 dagen geleden

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges -

resource scarcity, food insecurity and environmental change.

About the Unit

The Yara IT organization is responsible for Yara's use of IT worldwide. In addition to a small CIO function, the IT organization consists of seven departments covering the Demand, Supply and Control domains of IT, where the CIO office covers strategies, governance and financials.

The IT organization is about 300 employees located at a number of Yara sites. IT services are extensively outsourced.

Yara IT provides services to both Crop Nutrition and Industrial, which are our commercial organizations focusing on different products and customer segments.

Becoming customer centric is a key enabler of the strategy for both these commercial units, and CRM plays an important role to achieve this.

Yara have selected Salesforce as its global CRM platform and have rolled out it in 18 countries. Yara have ambitious plans to both roll it out across 41 countries more, and enhance it with adding new features and functionality.

Yara sees Salesforce as a key tool to help us become more customer centric, capture the insights and knowledge we gather and ultimately help us create more relevance for customers -

resulting in more effective marketing, sales and service.

Main focus is to take responsibilities in managing the Salesforce services, provide expertise, manage IT suppliers, and develop and manage relationship with the business community and stakeholders sitting mainly in Oslo, but also in other countries around Europe.

Responsibilities

  • Advise stakeholders regarding Salesforce capacities to deliver on business roadmaps.
  • Promote unused / underused capabilities of Salesforce, being a source of inspiration to enrich roadmaps (strategical) and improve current delivery (tactical).
  • Design prototypes / solutions which fits Salesforce capabilities.
  • Carry the knowledge of the regional / global solution and ensure all decisions are taken considering the whole delivery.
  • Support delivery teams with good practices, advice, recommendations and guidelines.
  • Participate in the development process, facilitating developers work.
  • Train and support user and super user network.
  • Profile

  • Degree, preferably Master (minimum Bachelor), within Business Administration / Engineering / Computer Science, plus minimum 3 years relevant experience.
  • Long relevant experience can compensate for lack of formal education.

  • Deep technical and functional knowledge, experience and competence within Salesforce.
  • Experience in a complex, multi-cultural, multi-vendor environment.
  • Ability to establish and maintain a high level of customer trust and confidence.
  • Self-motivated, ability to work independently and define and prioritize own targets and tasks.
  • Good training and communication skills.
  • Fluency in English is required.
  • Additional Information

    Join us in making our new Salesforce implementation a story of success and achievement within Yara! We want to welcome to our family a passionate, enthusiastic and skilful professional who can help IT and the business areas to raise our engagement level with customers to the next level.

    We are looking to hire 2 Salesforce Experts. The positions will be based in Oslo or Brussels, and will report to the Manager Application Delivery.

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