The Lead Analyst, Client Services, works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
The Lead Analysts also acts as assistant to the CS Manager of the team.
Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
e. team organization, workload distribution, first level escalation contact, active coaching of team members, ) .
No direct reports; provides guidance to less experienced team members.
Supports multiple, complex client accounts. Supports the manager in daily management of the team.
Bachelor’s degree or the equivalent combination of education and experience is required.
5-7 years of total work experience preferred.Experience in an operational area and / or client services preferred.
Extra language skills are an asset (e.g. Nordic languages)