Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.
We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Job location(s) : Mouscron, Belgium Description The purpose of the Customer Service Representative is to maximize customer satisfaction by meeting customer needs and expectations with regards to orders and deliveries.
You will be the primary point of contact for our customers dealing with call-off execution up to invoicing and therefore coordinating activities between the different departments involved (mainly sales, contract desk, planning, transport, quality) in order to achieve the committed service levels.
The Customer Service Representative’s role is to demonstrate responsiveness and to be accessible to our customers making the Cargill organization easy to do business with. Major Tasks
Order handling : Receive and process customer orders, new orders and order amendmentsEvaluate orders against customer contract (contract position, contract conditions) and align with sales and contract desk in case of deviationsEnter orders in our ERP systemCheck production availability with planning and work out alternatives in case required delivery time cannot be metSend order confirmation to customer Check on daily basis the orders blocked for delivery because of payment issues and take necessary actions to get orders released by finance teamFollow up status of the order from creation till delivery and pro-
actively inform the customer in case of changed statusEnsure correct invoice amount by registering the correct delivered weights in our ERP systemManage an effective filing system of all orders and delivery related documentsContribute to correct month end closure by making sure all orders are in end status
Customer enquiries : Provide timely answers to all customer inquiries related to the order execution processSupport the sales team by giving them all relevant customer insights regarding orders, deliveries, invoicing and provide them with basic reportsEscalate serious issues to manager in case arbitration is needed or customer’s requests would be in conflict with the operating guidelines
Forecasting : Provide on a weekly base a 2 till 3 week demand forecast for your customer portfolioAnalyses accuracy of your forecast by comparing real demand with forecast givenWork together with your customer to optimize forecast figuresContribute to initiatives to further optimize the forecast / planning process
Complaint handling : Receive, register and handle all supply chain related complaintsIn case of repetitive complaints initiate & follow up on improvement actionsBe the first point of contact for invoicing issues and manage the timely booking of credit / debit notes
Monitor delivery performance & service related costs : Analyses OTIF scores for own customer portfolio and initiate improvement actions if neededContribute to general initiatives taken to improve the OTIF resultsReview on weekly base all extra costs made to deliver your customers and take appropriate action
3 to 5 years relevant working experience
Good level of Dutch, French and English
Preferably experience with export (outside Europe) / customs procedures
Good communication skills, service minded personality
IT systems literate (ERP and MS Office)
Understanding of basic supply chain processes
Fast learner, adaptable, curious
Relentless determination / courage to get it done
Well organized in administrative tasks
Good time management skills to deal with multiple priorities
Sense of accountability and results oriented
Able to manage and take decisions in stress / emergency situations
Pro-active and creative in problem solving
Strong team player
Optimistic and constructive thinking
In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents.
We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today.
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