IT Helpdesk
Liedekerke Wolters Waelbroeck Kirkpatrick
Brussels - Belgium
24 dagen geleden

Job description

  • Provide IT helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received from internal customers by answering inbound telephone calls, serving end-
  • users face-to-face on our support desk and handling electronic requests (mails)

  • Ensure the application and follow-up of the pre-established procedures
  • Draw up instructions and manuals, so that knowledge gained is stored and can easily be delivered to internal customers
  • Be the gatekeeper towards second line support and make sure all potential solutions are investigated fully before escalating to the second line team
  • Propose improvements for the support process
  • The problems can be very different and usually relate to :

  • Laptops
  • Applications : Office, Internet Explorer, Share Point
  • Telephony : Mobile, Skype, Android, iOS
  • Horizon
  • Knowledge, Skills and Abilities

  • stress resistant
  • flexible and willing to work in shifts (between 8 am and 6.30 pm).
  • good in multitasking and setting priorities
  • You have a service-minded and solution-driven attitude
  • You like to work in a team, but can manage your own package autonomously
  • You work in an organized and structured way
  • You have a good understanding of technology and are willing to learn and extend your IT knowledge
  • You preferably already have 1 to 2 years of experience in a similar role
  • You have very good oral and written communication skills
  • You can easily communicate in Dutch and French and have good knowledge of English
  • You master the difficult-to-find combination of affinity with IT and strong communication skills : you can solve a technical problem and explain it in an understandable language
  • Apply now

    If you are looking for a new challenge, let’s discuss! Contact us or send your cv and motivation letter to :

    Annick Verstraete HR Manager

  • boulevard de l’Empereur 3, 1000 Bruxelles
  • T : 02 / 551 15 01
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