Service Delivery Manager
JOBS
Bruxelles, BRU, be
7 dagen geleden

Service Delivery Manager

Working Location : Brussels, Belgium

Contract : Contractor

Language : Fluency in English and Dutch

Essential Qualifications / Experience :

Graduated Industrial engineer or equivalent through experience

Minimum 5 years of relevant experience in telco and ICT environments and in IT support and operations management

Good general knowledge of ICT

Good knowledge of project management methodologies

Knowledge of the management of IT services and ITIL processes

Good people management knowledge

Knowledge of the WPaaS environment and experience with O365

Duties / Role :

Responsible for the operation of WPaaS, SfB and O365

Act as SPOC for the operational function of your services

Lead and manage the handover to operations process with the project managers and ensure that the criteria required to take a project in operations are met

Monitor the service through regular service review meetings with the customer and the internal organization

Apply ITIL management best practices to tailor company’s services and solutions to its customers

Analyze the results of customer satisfaction survey on a regular basis and discuss them together with the SDMs

Ensure that the services are delivered as contractually agreed

Support the SDMs regarding the invoicing of the services and follow up on the control reports

Translate the trend analysis reports of availability figures with the aim of giving feedback to problem management or CSI

Provide feedback to the SDMs from customers

Capture and follow up new business needs of the various federal government institutions

Prepare the risks analysis of new business needs and non-standard changes in correlation to the active policies, classifications and security baselines

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