Interventional Clinical Specialist Western Europe
General Electric Company
Diegem, Belgium
21 dagen geleden

About Us :

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutionsthat are connected, responsive and predictive.

Through our people, leadership development, services, technologyand scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE is an advanced technology, services and finance company with the scale, resources and expertise to take on the world’s toughest challenges.

Dedicated to innovation in the areas of energy, health, transportation and infrastructure, we are committed to leadership, partnership and human progress.

For more than 100 years GE has been investing and growing its presence across Europe. Today we employ approximately 84,000 people in Europe and have a footprint that covers every corner of the continent.

Europe has been key to GE’s growth as a global company and is home to the headquarters of some of our global businesses as well as one of our Global Research Centres.

GE’s European headquarters is located in Brussels. For more information, visit the company’s website at ge.com / europe.

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world.

GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Role Summary :

The Interventional (Angiography, Cath lab, Hybrid OR ) Clinical Specialist is responsible to give high-quality customer training and follow-

up within his / her modality. The Clinical Specialist supports the sales team with the necessary expertise, and shares customer feedback with the team in a professional and rigorous way.

Safe, correct, and optimal usage of GE equipment by our customers and a high level of customer satisfaction are key in this role.

Essential Responsibilities :

  • Developing, coordinating, and delivering product training to customers and build solid customer relationships
  • Plan clinical application training tailored to customer needs together with the sales specialist and installation team, and perform the application training for customer’s onsite
  • Producing well-written post-training reports and provide regular feedback on customer satisfaction and needs
  • Train customers through classrooms in the GE Academy
  • Participate to the development of On Line Material for advanced applications and deliver Webinars
  • Improve customer satisfaction and install base retention through continuous education on optimization of equipment utilization by customer
  • Become recognized expert in product / clinical technical competencies, answer a wide range of questions concerning software and clinical applications
  • Providing expertise anywhere from product demonstrations, to implementation and on-going support
  • Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
  • Support trade shows and professional conferences with educational training
  • Qualifications / Requirements :

  • A suitably qualified clinical or technical degree in Medical imaging or Biomedical engineering or equivalent knowledge or experience
  • Need for a strong willingness and focus on the customer & customer satisfaction
  • Demonstrated skills in clinical scanning on current products / platforms
  • Clinical experience within the vascular imaging field (Angiography, Cath Lab, )
  • A clear thinker with the ability to interpret and translate complex technical data and systems
  • Possess strong analytical and problem-solving skills
  • Ability to work in a team environment
  • Can work autonomously and take initiatives in a fast-evolving environment
  • Have strong training skills to teach customers equipment functions and applications in the learning style which suits best the situation
  • Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture
  • Proficiency in computer skills (Software & Workstation)
  • Willingness to travel within territory (BNL & France) and to sales meetings and tradeshows
  • Fluent in local language (French & Dutch) and English
  • Valid motor vehicle license
  • Desired Characteristics :

  • Strong presentation skills (public speaking and lecture experience desired)
  • Ability to understand and present complex material in understandable terms
  • Ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations
  • Ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers
  • Ability to effectively troubleshoot problems, think on your feet, and improvise solutions under time constraints
  • Professional business acumen
  • Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
  • Team oriented with a customer satisfaction mindset
  • Ability to multi-task effectively and manage multiple priorities at one time
  • Willingness to be flexible / adapt to changing work environments
  • Clinical experience in hospital / university setting preferred
  • Demonstrated clinical scanning skills in specific modality
  • Current GE product experience preferred
  • Hands-on experience with healthcare software products
  • Proficiency in use of PC hardware / software and audio-visual equipment
  • Passion and vision for improving health care through technology
  • Locations : Belgium; Diegem

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