About Us :
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutionsthat are connected, responsive and predictive.
Through our people, leadership development, services, technologyand scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE is an advanced technology, services and finance company with the scale, resources and expertise to take on the world’s toughest challenges.
Dedicated to innovation in the areas of energy, health, transportation and infrastructure, we are committed to leadership, partnership and human progress.
For more than 100 years GE has been investing and growing its presence across Europe. Today we employ approximately 84,000 people in Europe and have a footprint that covers every corner of the continent.
Europe has been key to GE’s growth as a global company and is home to the headquarters of some of our global businesses as well as one of our Global Research Centres.
GE’s European headquarters is located in Brussels. For more information, visit the company’s website at ge.com / europe.
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world.
GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Role Summary :
The Interventional (Angiography, Cath lab, Hybrid OR ) Clinical Specialist is responsible to give high-quality customer training and follow-
up within his / her modality. The Clinical Specialist supports the sales team with the necessary expertise, and shares customer feedback with the team in a professional and rigorous way.
Safe, correct, and optimal usage of GE equipment by our customers and a high level of customer satisfaction are key in this role.
Essential Responsibilities :
Developing, coordinating, and delivering product training to customers and build solid customer relationships
Plan clinical application training tailored to customer needs together with the sales specialist and installation team, and perform the application training for customer’s onsite
Producing well-written post-training reports and provide regular feedback on customer satisfaction and needs
Train customers through classrooms in the GE Academy
Participate to the development of On Line Material for advanced applications and deliver Webinars
Improve customer satisfaction and install base retention through continuous education on optimization of equipment utilization by customer
Become recognized expert in product / clinical technical competencies, answer a wide range of questions concerning software and clinical applications
Providing expertise anywhere from product demonstrations, to implementation and on-going support
Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
Support trade shows and professional conferences with educational training
Qualifications / Requirements :
A suitably qualified clinical or technical degree in Medical imaging or Biomedical engineering or equivalent knowledge or experience
Need for a strong willingness and focus on the customer & customer satisfaction
Demonstrated skills in clinical scanning on current products / platforms
Clinical experience within the vascular imaging field (Angiography, Cath Lab, )
A clear thinker with the ability to interpret and translate complex technical data and systems
Possess strong analytical and problem-solving skills
Ability to work in a team environment
Can work autonomously and take initiatives in a fast-evolving environment
Have strong training skills to teach customers equipment functions and applications in the learning style which suits best the situation
Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture
Proficiency in computer skills (Software & Workstation)
Willingness to travel within territory (BNL & France) and to sales meetings and tradeshows
Fluent in local language (French & Dutch) and English
Valid motor vehicle license
Desired Characteristics :
Strong presentation skills (public speaking and lecture experience desired)
Ability to understand and present complex material in understandable terms
Ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations
Ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers
Ability to effectively troubleshoot problems, think on your feet, and improvise solutions under time constraints
Professional business acumen
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
Team oriented with a customer satisfaction mindset
Ability to multi-task effectively and manage multiple priorities at one time
Willingness to be flexible / adapt to changing work environments
Clinical experience in hospital / university setting preferred
Demonstrated clinical scanning skills in specific modality
Current GE product experience preferred
Hands-on experience with healthcare software products
Proficiency in use of PC hardware / software and audio-visual equipment
Passion and vision for improving health care through technology
Locations : Belgium; Diegem