Leading brands, great people and a focus on (personal) growth that comes with it.
Do you like to be able to influence and make a difference? Does a fast paced environment suit you?
Do you enjoy working in a multi-functional environment with a desire to succeed?
At CCEP, we want to provide a workplace where people are inspired to be the best they can be. We know that engaged, motivated employees, working to their full capacity and able to reach their personal career goals, are a critical part of our Company’s long-term success.
Coca-Cola European Partners (CCEP), a fast pace growing company is looking for a strong Customer to Cash (CTC) Pricing Senior Assistant with Spanish Language skills to come and join their growing Shared Service Centre and be a part of the CTC Clients Accounts Receivable team.
The Shared Services Centre (SSC) CTC Pricing Senior Assistant with Spanish Language skills will be responsible for resolving queries raised by customers and internal CCEP stakeholders within the Clients Accounts Pricing area of Customer to Cash.
The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.
The role would ideally suit someone who has confidence in their own ability, has strong analytical skills and demonstrates passion for growth.
This is an exciting opportunity for somebody who wants to be part of a dynamic team and grow in and with the company.
Works with the wider CTC team and BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of CTC Clients Accounts Pricing processes into the SSC
Supports the transition team (where appropriate) to ensure the successful migration of all CTC Clients Accounts Pricing and wider CTC in-
scope activities to Shared Services.
Financial Services Delivery
Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
Ensure that Coca-Cola European Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
Handles customer queries / Pricing Management in a timely, efficient and accurate manner, escalating where necessary
Responds to identified customer issues, queries and needs, or where resolution is urgent and important.
Resolves queries as appropriate via the Clients Accounts Receivable Management Team
Ensures Pricing procedures are completed efficiently, accurately and in a timely manner;
Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.
Ensures that any supporting documentation are provided to customers as requested
Ensures all follow up issues on Pricing are managed accordingly to the given timelines.
Provides support to other team members where required
Provides support and advice on Pricing processes where required
To support the documentation and regular update of all Pricing work instructions;
Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for Pricing, Clients Accounts Receivable and Shared Services generally
Works and liaises closely with BU Customer Service and Finance teams and other departments where required
Provides feedback and support to Clients Accounts Receivable Manager in driving end-to-end standard Pricing processes across the Coca-
Cola European Partners business
Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement;
Experience in a multinational organization and / or Shared Services environment with a good business acumen.
Ability to assess a problem and escalate it to the appropriate level
Ability to think logical
English : Intermediary writing and spoken level
Spanish : Intermediary writing and spoken level
Good Excel skills. ERP experience desirable, preferably SAP and / or SAGE
Strong customer service orientation
We value a diverse workforce and welcome you to apply regardless of gender, age or ethnicity.
We offer you an international workplace with a focus on sustainability throughout our business. Personal development through training, salaries according to market range, pension and of course the possibility to drink as much as you like of our beverages when working.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.