Founded in 1923, Ecolab is the global leader in water, hygiene and energy technologies and services that protect people and vital resources.
With 2015 sales of $14 billion and 45,000 associates, Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers in the food, healthcare, energy, hospitality, commercial laundry and industrial markets in more than 170 countries around the world.
GENERAL SUMMARY :
Provides contractual service and assists customers with problem solving support regarding the Company’s products / applications / solutions.
Provide on-site field service. Conduct site surveys, product / application / system audits, and assist Key Accounts Managers and sales representatives prepare new business proposals.
Ensure implementation of the Six Service Standards at all client sites.
PRINCIPAL ACCOUNTABILITIES :
Support to district sales personnel in the handling of company program service calls on existing products and services, and assist in the correction problems as appropriate.
Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability.
Inter-act with appropriate company resources and work as a team.
Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and / or recommended process changes.
Document value provided to the customer whenever possible.
Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides / bulletins and distribution to departments when required.
Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
Seek to keep abreast of the latest industry advances through continuous education.
Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicles.
Responsible for reading and complying with Nalco policies on Safety, HAZMAT, Product Stewardship and shipping of analytical samples.
Complies with all local safety regulations.
Supports and is committed to Nalco ’s Quality Improvement Process and the guiding policies of Responsible Careâ, and its seven codes of management practice.
3. JOB REQUIREMENTS
Technical Degree or equivalent education with industry experience helpful.
Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
Excellent organizational, interpersonal, verbal and written communication skills are essential.