Subject Matter Expert
Telenet
Mechelen, Belgium
16 dagen geleden

We are looking for a Subject Matter expert who can become part of the Field Operations team which manages inhome install and repair interventions for both residential and business and which manages the performance of the HFC network maintenance.

You are the key technical expert in various technical and procedural matters within the assigned network domain and work closely with Engineering, Build Service Delivery Managers and Business lines and report to the Service Delivery Manager Network.

You handle complaint escalations.

You coordinate communication by FUT and releases of new products or technologies.

You are responsible for knowledgesharing and provide 3rd line support for advanced issues encountered in the field.

You support improvements and perform a pragmatic calculated approach to prioritizing and analyzing the benefits and create the business case.

You follow up the customer experience , work together with the partner and internal departments to streamline the end to end journey.

You represent Field Operations in (project) meetings

PROFILE

Minimum professional bachelor or equal through experience

  • We are looking for someone with a positive, can-do mentality, who is eager to learn new things.
  • You should be able to transfer your knowledge to colleagues
  • You have excellent negotiation and presentation skills
  • You should be able to take responsibility, lead assigned projects and flag / solve issues
  • You will need to be able to work with multiple departments within the company, both technical and non-technical, as well as execute tasks individually.
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