Change Manager B (class G) - Wholesale Banking & Group Services
5 dagen geleden

CHANGE MANAGER B (class G) IT Wholesale Bank & Group Services Full time contract, Brussels

Your role & work environment

As an (associate) ITIL manager, you enable the engineers and the IT organization to become more effective, more efficient and more productive.

As Change Manager you enable the smooth implementation of changes, via the DCAB’s, steering on minimum disruption to IT services.

You are part of the support organization within ITS. You are not part of a squad, but operate across squads, within a specific domain, or within a central team of people with a common role, operating across domains.

More specifically, you will endorse the Change Manager role within the department IT Wholesale Bank and Group Services.The mission of IT Wholesale Banking and Group Services is to steer on the "how" for the IT of the different areas by implementing the strategic programs which offer to our customers the best digital experience in a safe and easy way.

The Change Manager reports to the chapter lead.

Your key responsibilities

  • Review services and activities on a regular basis to : Improve quality and decrease IT costsincrease productivity and efficiency
  • Enable decision making by optimizing all process management activities across squads, coordinating changes and making sure that all processes cooperate in a seamless way.
  • Provide the engineers / squads with the correct information to allow them to make the correct decisions in terms of resource optimization, efficiency and technical solutions.
  • We look for

    A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead .

    In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.

    You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

    As a Change Manager you will also need :

  • to work in contexts with low complexity and within own domains
  • to have the knowledge of standard and specific software
  • to have good knowledge of communication techniques & stakeholder management
  • to have a good knowledge of ITIL related practices related to your role
  • to have a master level or equivalent by experience
  • a good written and spoken knowledge of English
  • 3-5 years of work experience in a similar environment and industry.
  • To be able to handle resistance of users
  • To use a network of colleagues, business partners to accomplish objectives.
  • To be multi-task and set and manage priorities
  • To challenge and improve the processes in order to increase operational excellence
  • Language skills UnderstandingWritingSpeakingDutch (or French)323French (or Dutch)323English544 Ratings 5Excellent (B2) 3Good (B1) 1Notions

    We offer you

    A clear purpose, a unique offer and a range of flexible compensation and other benefits :

  • Personal growth & challenging work with endless opportunities to realize your ambitions
  • An informal, dynamic environment with innovative colleagues supporting your endeavors
  • A progressive and agile way of working, where new ideas are valued ahead of convention
  • We redefine banking. What about you? There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people.

    Our customers feel our people are empowering them to stay a step ahead in life and in business. We are proud of that!

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