Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
He / she will co-organize the working time with his / her colleague so that the requested services can be typically provided in the interval 7 : 59 AM to 17 : 59 PM (exact working schedule to be defined by the Commission).
Working outside these hours could occur but only exceptional, if such need arrives the streaming operator is allowed to recover this in order at another moment so his / her overall daily / monthly working time consumption stays within the limits of the Framework Contract and standard working time duration.
For our client, the European Commission in Brussels, we are seeking an AV&C Web Streaming Platform Operator.
Operate the streaming infrastructure of the European Commission.
First-line operator for streaming inquiries and incidents via a ticketing follow-up system
Keep track of the request for streaming events.
Set up and operate streaming equipment including a mobile kit with camera, microphone and streamer box.
Represent the streaming sector in coordination meetings for events.
Diagnose and resolve streaming system problems.
Assist users and colleagues in identifying and solving multi-media system problems.
Liaise with contractor of the streaming infrastructure, the team of AV technicians and AV room operators in order to ensure the timely reporting of streaming issues and ensure the follow-up.
Write and update documentation.
Perform tests and write reports on new modules provided by our streaming infrastructure contractor.
Perform the day-to-day operations of the streaming platform (keeping track bookings for streaming, monitoring the correct working of the platform, make adjustments if required, perform regular checks during the day);
Receive information about streaming incidents / inquiries on the infrastructure or in meeting rooms within the EC premises;
document these events and follow-up in a ticketing system;
Assist colleagues in implementation of streaming solutions in meeting rooms (checking of correct installation and working within the platform);