IT Operational Business Support FulltimeBased in Brussels Nestlé is the world's leading nutrition, health and wellness company.
Well-known brands include MAGGI, NESPRESSO, NESCAFE and KIT KAT. Our purpose of "Enhancing the quality of life and contributing to a healthier lifestyle" is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night.
Naturally, in order to achieve this, the dedication of ambitious and positive people is indispensable. In our Benelux IT team, we are looking for a IT Operational Business Support colleague.
You will be responsible of
Delivering support to the Nestlé employees regarding their infrastructure devices (Laptop, desktop, tablet, printers, mobile phones, phones .
Being the point of contact for all Nestlé employees having issues and specific IT requests.
Ensuring the successful resolution of all tickets raised with regard to specific incidents, requests, issues, etc., within a specific timeframe and standards.
The management of all hardware and software within Nestlé Belgilux
Contributing to good audit results by following policies and work instructions
Being proactive in developing personal skills and technical knowledge to improve efficiency and effectiveness of the Service Desk service.
You are and have
A strong experience in a similar Business Solution Support function; we are looking for someone with at least already 3-5 years of experience;
You have a strong knowledge of IT systems, devices and applications;
Customer oriented with excellent customer care skills respectful, sensitive, able to relate;
Excellent at communications and interpersonal skills outgoing and enthusiastic;
Excellent analytical skills, thorough and logical;
Strong achievement focus high energy and committed to end results;
The ability to work in a team;
The ability to work under pressure;
Detail oriented and able to prioritize;
Basic application knowledge.
A good knowledge of Dutch, French and English as you will be working with all employees at Nestlé.
Corporate culture Nestlé Belgilux has an open, informal and personal culture. Learning from one another is key. There is room for entrepreneurship and freedom of mind.
Teamwork is essential. Nestlé employees have a strong work ethic, are loyal and proud to work for the company. The head office in Anderlecht employs about 570 people. Interested? Apply now!