The function itself is key to customer satisfaction and entails, amongst other, following activities :
Manage, maintain and support the Service Dealer network within Mediterranean, Middle East, African and Russian region, which includes;
Providing 24 / 7 Technical service supportPerforming technical Training seminars & customer Touch & Feel’ sessionsWarranty claim analysis & judgementSet-
up, monitor and control modification programs within the regionSpare parts supply supportService dealer auditsInvestigation and reporting of field quality issues
Providing Sales support for Sales Manager in your region by;Joint visit to customersVisit local customer officesTrial support
Sales- & Service visit reporting to Management
Travel required within EMEA territory, which is about 50% of the function.
Occasional visit to Daikin Head Quarters in Japan
Hereby the requirements related to the function :
Excellent knowledge of MS Office programmes (word, excel, PowerPoint)
Comfortable in technical data analysis
An efficient, proactive and analytical approach to solve problem situations
Fluent in English (oral as well as written); any other language is a plus
Accuracy, speed, persistence, stress resistance and independence are key characteristics
Quickly up to speed with new systems or technics, pro-active in your approach
Knowledge of Reefer machinery technology is a plus
A technical-Service support function in which you can deploy your capacities to the full extend, with growth possibilities.
An enthusiastic team which aims to deliver an optimal after sales service and support towards the customers
A stable and growing company with state of the art developments in the area of refrigerated container transport of fruits, vegetables, electronics, and many more
Also, you will be part of a successful international organisation which in many areas is world-leading!
Are you Service driven, customer-oriented and the desire to solve issues quick, then you might be the one we are looking for!
Product Development Engineer Thermodynamics