Customer Insights & Growth Manager
Accenture
Brussels, Belgium
6 dagen geleden

Studies

  • Master degree or equivalent
  • Experiences

  • Experience in sales, marketing, front office and / or customer strategy
  • Minimum of 4-5 years’ experience in customer strategy development and implementation work, such as in defining and transforming B2B or B2C customer marketing, sales or service across interaction channels (e.
  • g., digital marketing, retail, agent models) to help deliver an omnichannel experience for customers

  • Minimum of 3 years of consulting experience
  • Minimum of 4-5 years of experience in working on customer centricity and growth in at least one of the following industries : Industrial, Chemicals & Natural Resources, Consumer Goods, Life Sciences, Utilities
  • Minimum of 2 years of project management experience
  • Skills

  • Business development
  • Team management
  • Customer experience design (journeys, personae)
  • Design thinking
  • Storytelling
  • Analytical problem solving and business / value case
  • Data fluency
  • Basic knowledge on typical technology stack such as Salesforce, MS Dynamics,
  • Basic knowledge of and experience with integration architecture, data and data management
  • Competencies

  • A deep passion for all things customer experience, customer centricity and growth
  • A passion for technology and industry trends (eg. Cloud, Mobility, Analytics, AI, )
  • Ability to travel, if required by client (and allowed by health authorities)
  • Proven success in leading, coaching and guiding in a team-oriented environment
  • Excellent communication (written and oral) and interpersonal skills.
  • Ability to work creatively and analytically in a problem-solving environment
  • Ability to work independently with senior client stakeholders and a team and drive proposals and assignments end-to-end
  • Ability to translate client pain points into strategic, operational and / or technological solutions.
  • Our offer

    Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.

    Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture : we believe in openness and honesty, fairness and equality, common sense and realism.

    We want to get to know the real you and help you explore and grow - whatever it is you

  • re great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.
  • Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including :

  • 13th month + holiday allowance
  • 20 + 12 holidays
  • Laptop and smartphone
  • Hospitalization insurance and extensive group insurance package
  • Bonus program
  • Training & learning opportunities
  • Green mobility program : e-bikes, public transport, bike 2 work allowance,
  • Flexrewards : decide on your rewards package with our flexible benefits tool
  • Discount program : get discounts at your favorite (online) shops
  • Employee shares purchase plan
  • Eco-cheques
  • And many more!
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