Job Description The Jr Field Support Engineer manages technical supports for our customers on-site and in labs. He / she manages development operations for our customers as requested all over Europe inside Carmeuse.
He / she manages the field or laboratory testing and technical assistance. KEY RESPONSABILITIES & TASKS Provide technical support to Carmeuse’s customers and to our internal customers (sales teams / project teams) : Understand customer technical needs, requirements, usage of Carmeuse products Manage laboratory / pilot / industrial testing in Carmeuse site or at customer site, in various market applications in autonomy (including trial organization, follow up, collection of data, interpretation of data, report writing and sharing ) Propose and develop new testing methods / tools to assess performances of our products in customer processes (lab or pilot scale) Is in contact with internal and external laboratories / institutes / universities for special analysis, tests or technical studies Lead or contribute to development projects (product optimization, product innovation, Able to solve technical issues at the customer (issue with product use) Run audits of customer process (related to Carmeuse product) in the purpose to identify optimization opportunity or advise the customer to increase performances of our product Support the quality departments to resolve claims Able to work on multiple markets / applications (water / gas treatment, chemistry, glass industry, agriculture, ) Support the launch or new products in the market with field trials Report customer feedback / experience internally Apply and enforce Safety : Guarantee the execution and application of safety procedures inside Carmeuse and at customer (risk analysis during trial preparation at any scale : lab pilot industrial, ) Continuously question and optimize safety procedures for all our operations / procedures (existing one and new ones) Actively participate to safety initiatives on the department (safety talks, .
e. water treatment or gas treatment) Knowledge of lime products or similar is a plus SKILLS Customer focus Planning, organization & management of priorities Ability to work autonomously and write reports Ability to handle difficult / stressful situations Information sharing Flexibility Team spirit Problem solver, creative Ability to analyze data Communication skills Diplomatic assertive The ability for technical lobby & technical discussion is a need or should be acquirable’ WHY CARMEUSE?
We truly believe that where you work matters and, as a family business, we know what makes our employees happy! Flexible working hours Homeworking policy Competitive salary package and benefits A lot of growing possibilities Strong HR and training policies to develop your skills Work-life balance