IT Support Specialist
Sogeti
Brussels
6 dagen geleden

Job Description

Nature of the tasks :

  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
  • First and second-line support : remote and on-site support
  • Recording & tracking incident information
  • Recording & tracking Problem information
  • Participating in reconfiguration / installation of PC environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk operator
  • Testing and administration of applications
  • Liaising with system administration and database administration for execution of administration tasks
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