Technical customer support life sciences
LAB SUPPORT
regio Temse
3 dagen geleden

Tasks

You provide internal and external customer with technical & application support (life sciences).

Log all customer interactions for complaints handling and visibility.Increase the perception of the company, the products and service in front of the customers.

Provide internal and external customer with excellent technical support.

Via telephone, e-mail, remote control, to support our product for technical and application issues.

Liaise with instrument service, customer service and sales.

Log each customer contact / interaction in the Service database.

Raise cases , if it necessaryraisework order for the field service engineers and ensure all information are accurate and available

osends all paper documentation to the customers,

  • odecide and manage the exchange of products concerned by quality issues;
  • oPractical trouble shooting in the workshop or office lab

    ohelp users to work with our products,

    ohelp to resolve all the issues with systems, software

    oraise cases , escalations

    Active communication with the sales

    ofor new business opportunities

    oinform sales reps if any commercial risk will appear

    odecide to block the product if any huge and risky problem will arise, analyse the claim and provide a report to the specific department (eg.

    second level for some divisions)

    Instrument Service

    oKeep customer database up to date

    oTo keep updated on product trainings

    oTo keep updated on troubleshooting

    oRaise cases and inform service about upcoming work orders

    Profiel :

  • Scientific degree, preferably master degree from the bioscience field, experience in research and / or life sciences is an asset
  • Customer service experience, laboratory experience and experience with life science products.
  • Good telephone skills, organization skills. technical skills, good customer skills
  • Administrative skills , Makes sensible decision
  • Independence
  • Languages : Fluent in Dutch and English, good knowledge of French, knowledge of another European language is an advantage.
  • Offer :
  • Permanent job
  • Permanent job
  • Competitive salary package
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