About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry.
Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market.
We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry.
We are a global company, and our products including mobile elevating work platforms, telehandlers, utility vehicles and accessories can be found all over the world.
To provide parts service and support information to Oshkosh Corporation authorized dealer organizations which will enable them to properly maintain their products.
Participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating.
Foster a positive working relationship and effective communication with internal personnel, dealer representatives, and the customer to provide quality service in a timely manner.
Work to achieve company goals, utilizing effective communication, and support all aspects of customer service in everyday business activities.
Activities may include additional tasks not outlined and assigned by management. Offer parts expertise support to the Account Representative, Shipping personnel, and Technical Support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
When necessary, coordinate information, parts, or service requirements with outside sources to the satisfaction of our customers
as well as personal growth opportunities to excel at providing customer support