customer services analyst
Randstad
Grimbergen, Vlaams-Brabant
14 dagen geleden

job description

As a member of a dynamic team you make sure dealer first line support is available at all times. You are flexible and adapteasily to workload fluctuations.

On a daily basis you are in touch with dealers by phone or electronic communication. Youcollaborate with colleagues in Traffic, Operations and POFD.

Job Duties / Responsibilities may include, but are not limited to : - Documenting dealer calls and interpreting dealer inquiries sent through the Customer Inquiry Database.

  • Checking Parts Distribution systems for valuable information on backorders.- Ensuring dealer backorders are filled.- Giving quick and customized feedback to dealers.
  • Handing over complex files to other teams for in depth problem solving activities.
  • qualification

  • Keen customer focus.- Problem solving ability.- Experience of logistics processes & systems preferred.- Good language skills in English, Dutch and French.
  • working in a international company - chance to get a fixed contract within the company after a succesfull interimperiod - attractive salary
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