Position Overview :
As a Mobile App Project Manager, you work with our clients to successfully prepare and deliver their Aventri mobile event app for their events, while upskilling them on our CMS.
You will need to have excellent project management skills, proven customer service acumen and a good knowledge of mobile technology.
This role will be perfect for someone who is technically minded, organised and experienced with managing client expectations.
You should have a strong interest in digital technology, mobile app functionality and working within a CMS platform.
Initiate a project kick-off call with clients to establish their event app requirements while outlining our delivery process and timeline
Assist clients to successfully create and manage their mobile event app
Deliver technical product demonstrations to clients on aspects of the Aventri mobile app and smart tag products
Participate in weekly internal production meeting
Show interest in event technology trends through research, to help improve and build best-practice processes
Support clients on-site while improving attendee uptake, engagement and event experience
Configure, support and set up smart tag functionality on-site at client events
Compile knowledge-share and training materials of third-party applications to enhance team expertise
Travel to client events to support their app on-site approximately 30%
Be flexible to undertake any other role-related duties
Skills and Attributes :
Minimum of 2 years of experience in digital technology, mobile apps, project management or the event industry
Show an interest in mobile apps and new technologies
Strong customer-facing attitude and presentation skills
Quickly build credibility amongst team members and prospective clients
Familiar with multiple implementation standards, integration tools and methodologies
Advanced Microsoft Office skills
Well-developed written and verbal communication skills
Good attention to detail, pride in accuracy and consistently strive for no compromise on quality
Experience working in a customer-focused environment
Solution-driven, with a can-do attitude and able to trouble shoot various technical or project delivery challenges
Enjoy working with a busy team while multi-tasking effectively
Some knowledge of cloud computing (SaaS, PaaS)