Order Management Coordinator
Client of Manpower
Zaventem, Flemish Brabant, Belgium
1 dag geleden
source : Jobat

The Order Management Coordinator is responsible for managing the entire order execution process, from the moment a sales order is in the system until the goods are delivered to the customer.

This role ensures quick problem solving and contribution to continuous improvement of the processes keeping in mind customer satisfaction and market lead times.

The Order Management Coordinator will have the following responsibilities :

  • Steer sales order from execution release until material (intercompany components, spare parts and finished goods) is delivered to the customer (depending on incoterms)
  • Ensure efficient sales order flow through the affected departments and make sure the orders are confirmed according to market lead times within the agreed time frame
  • Develop trustful relationship with the sales teams and other stakeholders within the company
  • Proactively identify opportunities to improve process and anticipate on possible delays
  • Interface with production, quality, warehouse and logistic teams to prioritize activities if needed (i.e. quality check and release of components for production, picking / packing, etc.)
  • Further details include :

  • Production planning per sales order, keeping in mind the market lead times
  • Create and follow up of the production orders & intercompany purchase order
  • Alignment of the confirmed dates of the sales order items
  • Check and negotiate production capacity availability and define priorities
  • Check components availability in close collaboration with operational purchasing team and negotiate on reduction of delivery lead times if needed
  • Take the lead in solving issues when sales order is not on track (i.e. mobilize concerned departments, secure commitment from internal / external suppliers) and provide / negotiate solution with sales
  • Manage consequences of priority changes (i.e. reconfirm sales order and adjust capacity leveling, availability check)
  • Provide sales team with simulated lead times
  • Share joint responsibility for finished and 3rd party goods inventory level with sales
  • Document root cause of late confirmations and non-conformance with market / standard lead times

    The perfect candidate for the role of Order Management Coordinator is / has :

  • a Bachelor's degree
  • a strong knowledge of supply Chain and sales processes
  • a basic knowledge of production environment
  • excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders
  • a minimum of 2 years of supply chain experience or equivalent exposure in an industrial environment
  • hands on experience, action oriented
  • a previous experience working with international customers
  • fluent in English, fluency in French and / or Dutch is a plus
  • a good knowledge of ERP-sytems (SAP knowledge is a plus)
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