COMPANY PROFILE :
CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.
Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
and FPT Industrial for engines and transmissions. More information can be found on the corporate website : www.cnhindustrial.com
PRIMARY FUNCTION & ESSENTIAL RESPONSIBILITIES :
The PHD Agent
Receives, analyses and resolves queries from European AG / CE dealers related to technical parts issues. These queries are raised and replied to in a CRM environment.
Dealers need to receive a solid, clear and complete solution, in due time. This is established by doing profound research in engineering systems and parts cataloguing systems.
Building up a documentation database and share this with the rest of the team.
Escalate possible issues to have the dealer’s documentation completed and clarified or to have parts quality improved.
When needed, escalate and follow up with the responsible teams to come to a solid solution.
Uses his / her skills and competences to support both DPS and Windelivery to find solutions for parts availability issues.
Putting in place action plans to improve processes.
QUALIFICATIONS / REQUIREMENTS :
Technical skills, to be able to understand the mechanical, hydraulical and electrical functioning of our machines, is preferable.
A healthy interest in agricultural and construction machinery is a must.
Spoken and written French, Dutch and English to communicate with European dealers and within the team
Demonstrates the ability to investigate, diagnose and resolve issues in a structured and efficient manner
Communicative and good stakeholder management
High level of computer literacy
Proven ability to prioritize, work independently and in a team
Driven, well organised, flexible and able to work under pressure
Customer focused and willingness to learn