Job DescriptionRole Description : As an Consultant, you are supporting the consulting team in different phases of the project including problem definition, effort estimation, design, deployment and participate in unit-level and organizational initiatives with the objective of providing high quality and value-adding consulting solutions to customers within the guidelines, policies and norms of InfosysJob Responsibilities :
ServiceNow implementation experience in CSM module
Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset not limited to)
Working experience in implementation of Service Portal
Configuration / Customization of the Service Now system, including creating workflows
Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
Performs integrations and process automation using Service Now Orchestration.
Load, manipulate and maintain data between Service-now and other systems.
Thorough understanding of ITIL / ITSM processes
Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
Hands-on design, development and deployment experience with the Service-now platform.Required Experience and Skills :
Hands on experience on CSM module
Hands on experience on ITSM module
Should have worked extensively on ServiceNow Integrations with other external system
Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment
Must have working experience Agile environment
Experience in CMDB, Discovery and integration with other external modules
Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ).
Hands-on experience working with relational databases.
Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
Knowledge of one or more of the following : HTML / CSS, AJAX, Jelly, JSON, AngularJS.
Service Now Certified Application Developer is an AdvantageLanguage : Fluent English, French / Dutch (nice to have)CountryBelgiumState / Region / ProvinceBrusselsWork LocationBrussels Interest GroupInfosys Limited CompanyITL Belgium Role : ConsultantAuto req ID : 60693BR