Senior Consultant - ServiceNow - Brussels
Infosys Technologies
Bruxelles, Belgium
4 dagen geleden
source : Experteer

Job DescriptionRole Description : As an Consultant, you are supporting the consulting team in different phases of the project including problem definition, effort estimation, design, deployment and participate in unit-level and organizational initiatives with the objective of providing high quality and value-adding consulting solutions to customers within the guidelines, policies and norms of InfosysJob Responsibilities :

  • ServiceNow implementation experience in CSM module
  • Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset not limited to)
  • Working experience in implementation of Service Portal
  • Configuration / Customization of the Service Now system, including creating workflows
  • Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
  • Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
  • Performs integrations and process automation using Service Now Orchestration.
  • Load, manipulate and maintain data between Service-now and other systems.
  • Thorough understanding of ITIL / ITSM processes
  • Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
  • Hands-on design, development and deployment experience with the Service-now platform.Required Experience and Skills :
  • Hands on experience on CSM module
  • Hands on experience on ITSM module
  • Should have worked extensively on ServiceNow Integrations with other external system
  • Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment
  • Must have working experience Agile environment
  • Experience in CMDB, Discovery and integration with other external modules
  • Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
  • Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ).
  • Hands-on experience developing using JavaScript.
  • Hands-on experience working with relational databases.
  • Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
  • Knowledge of one or more of the following : HTML / CSS, AJAX, Jelly, JSON, AngularJS.
  • Service Now Certified Application Developer is an AdvantageLanguage : Fluent English, French / Dutch (nice to have)CountryBelgiumState / Region / ProvinceBrusselsWork LocationBrussels Interest GroupInfosys Limited CompanyITL Belgium Role : ConsultantAuto req ID : 60693BR
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