BE Service delivery manager
SD Worx
Antwerpen, BE,
1 dag geleden

SD Worx is a leading European provider of Payroll & HR services with global reach. SD Worx’s +4000 employees operate in countries all over Europe and in Mauritius.

Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it.

Our people solutions span the entire employee journey , from getting people paid to attracting, rewarding, and developing talent.

Job Purpose

Responsible for the operational follow- up of our Belgian private accounts within the Operations organisation. Continuously striving for customer success & customer engatement.

Compiling and delivering quotes and producing estimates for clients with the ability to adopt a process-driven approach and plan together with your team and the client.

Excellent communication skills and commercial drive to ensure maximum client satisfaction.

Key Accountabilities

Perform service delivery management remotely by :

  • Monitoring and following up the relationship and the agreements made with the client.
  • Managing contracts and monitoring follow-up of the services and invoicing.
  • Achieving turnover and market targets for your client portfolio.
  • Maintaining regular contact with clients to identify their challenges and formulate proposals.
  • Applying the necessary governance model with monthly and quarterly reviews.
  • Advising clients and communicating with impact, both verbally and in writing.
  • Monitoring and coordinating efficient implementation in accordance with the agreements made and the SLAs.
  • Promoting products and services according to the needs of our clients (up to executive level).
  • Maintaining good contacts with our partners, subcontractors and the SD Worx countries involved.
  • Helping the team to acquire knowledge by passing on his / her own expertise to colleagues.
  • Knowledge, Technical skills, Qualifications & Experience

    Essential :

  • Experience within an HR environment and / or a Higher education background.
  • Experience in service management processes & governance.
  • Fluent in Dutch and French.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Commercially driven, solutions driven approach.
  • SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.

    With the possibilities of flexible working hours, homework, working from other offices, you can organize your own work.

    For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings, projects where you will learn from experts or in practice.

    From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

    From many places, we work as one , moving from better to best together.

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