System Support Engineer Level 1
Aalst, Belgium
23 uur geleden
source : OnlyEngineerJobs

Job Description Summary The System Support Engineer is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers.

This position serves as a front-line intake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.

Job Description Are you customer-focused? Are you passionate about medical devices and diagnostic instrumentation? Do you love using your French and English language skills?

We are looking for you! We are looking for a French-speaking System Support Engineer! Your responsibilities : Answer inquiries for technical assistance by telephone, chat and email and identifies customer problems, and troubleshoots instrument issues of basic to moderate complexity with limited assistance.

Document customer interactions in a complete and accurate manner through the service management system. Closely follow up on ongoing service interactions with customers.

Escalate complex issues to System Support Specialist Level II. Interface and work closely with advanced support specialists and other departments as required (Dispatch teams, Application Support, Field Service and Sales) Place part orders as required.

Leverage additional tools to resolve issues such as merged reality and remote system access. Promote and ensure a culture of privacy and security related to PHI according to HIPAA and GDPR stipulations.

Manage a high degree of customer satisfaction by instilling confidence in BD products and services. Maintain a professional image at all times through behavior, and all verbal & written communications.

  • Perform other related duties and assignments as required. Your profile : Knowledge and Skills : You have effective communication and customer service skills including technical writing, typing skills, and the ability to manage complex technical conversations via telephone, chat and email You have a basic working knowledge of electronics and electro-mechanical devices and knowledge and practical experience of basic test equipment Affinity with PC assembly, upgrades and repairs Proficient PC skills (Microsoft Office package;
  • general applications) Experience with medical devices and equipment; LIS; and database management knowledge is plus You have a working knowledge and experience of networking set up and troubleshooting You have effective interpersonal skills, organization / prioritization skills and a passion for providing superior service Strong customer and solution-oriented focus Education and experience You have a basic level of experience in the usage and / or troubleshooting and repair of relevant equipment (medical devices;
  • electronic systems) You have a degree in biotechnology, medical technology, electrical or biomedical engineering, computer science or training as a medical technician or comparable qualification, ideally with at least 2 years of professional experience in the use and / or troubleshooting and repair of relevant devices (medical devices;
  • electronic systems). Bachelor's degree or higher preferred. What can you expect from us? A varied function with international contacts in a value-driven organization An informal fraternal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop A strong leadership commitment to individual development and learning, with several examples of successful internal moves over the last few years (e.

    g towards marketing, sales, field-service or European technical expertise roles) Working for one of the top 5 MedTech companies worldwide, supporting our clients with cutting-edge technology An attractive remuneration package If you’re a team player who is passionate about healthcare and we’ve just described your career aspirations click on the APPLY button and send us your application in English.

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