Business Development Manager - Assistance services for home
Michael Page
Brussels, Belgique
1 dag geleden
source : References.be

As BD / Network Manager you'll be responsible for the strategy & operations of the market & will animate the service prodivers network (electricians, plumbers, locksmiths).

Client Details

My client has been existing for more than 20 years. It has been created in UK & is today a real success story.

My client provides to customer assistance services for home with high level of quality engagement. Services such as electricity, plumbing, locksmith, etc.

Listed on the stock market, the company has an international presence. On top of that, the atmosphere within the company is similar to a "start-up way of working" with employees who are sharing the same values : ambition, autonomy, entrepreneurship, high-level of motivation, passion, adaptability, goals oriented.

Today, the company is not active on the Belgian market yet. It is the reason why we're looking for a network manager to develop the market from scratch.

Description

As Business Development / Network Manager your main responsibilities will be to :

  • Analyze the market of the service providers (electricians, plumbers, locksmiths)
  • Analyze the average costs on the market & identify the impacts on the company's activity
  • Negotiate the pricing with service providers
  • Analyze the Belgian rules to ensure the conformity of the company's services
  • Identify the market needs to develop the appropriate service providers network that fit with the company's guidelines
  • Develop the service agreements & quality chart together with the legal department
  • Animate the network & ensure its activity's reporting by implementing KPI's such as the analyze of the costs, the performance & quality of the interventions
  • Be on the field on a regular basis to collect feedbacks in order to implement action & improvement plans
  • Coach the service providers on the company's tools & processes
  • Ensure the service providers are up to date on the administrative side (insurances, certifications, etc.)
  • Manage punctual audit on the field
  • Develop & implement processes to manage the network
  • Be flexible & available in case of intervention's issues (even during the weekend)
  • Be the ambassador of the company, manage litigation with key stakeholders
  • Monitor the interventions management by a monthly follow up with the assistance department in order to share information & improve the quality service
  • Network #Belgium #craftsmen #entrepreneurship #service providers

    Profile

    The successful candidate will have the following qualities :

  • Fluent in Dutch, French - English is a real asset
  • Proven track record in network & business development / management
  • Experience in sales negotiations
  • Network in the following market is a big asset : electricians, plumbers, locksmiths, etc.
  • Analytical & operational mindset - the person will mainly be on the field at the beginning
  • Entrepreneur, autonomous, ambitious, adaptive mindset
  • High level of motivation
  • Goals & solutions oriented & long-term vision
  • Excellent communication & presentation skills - ability to communicate with every type of stakeholders
  • Job Offer

    You will be joining a booming company that got the "great place to work" label

    You will get a job with responsibilities

    You will have the opportunity to evolve together with the market evolution

    You will get an interesting salary package, based on your experience

    deze vacature melden
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Solliciteren
    Mijn E-mail
    Door op "Doorgaan" te klikken, betekent dit dat je neuvoo toestemming geeft om je gegevens te verwerken en je e-mails met vacatures te sturen, zoals beschreven in neuvoo's -Privacybeleid . Je kunt je toestemming altijd intrekken
    Doorgaan
    Aanvraagformulier