Field Service Engineer LCMS/LSMS
Thermo Fisher Scientific, Inc.
Geel, Belgium
4 dagen geleden

Job Description

Location : Belgium-can be based Remote

Main responsibility :

Responsible to deliver all Service activities including Installation, customer introduction, Repairs, Maintenance Services, Validation Services etc.

  • on LCMS systems for achieving :
  • Satisfied customer becoming loyal customers
  • Highest first time fix rates / lowest mean time to repair
  • Lowest repeated call rates
  • Contributes to the overall Service Targets with respect to Customer satisfaction and service completion following all internal rules, processes and practices (as they are described)

    Main Activities / Responsibilities :

  • Performs all Service Activities in line with internal rules and customer regulations at the customer premises.
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful.
  • Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.
  • Follow our ethical business conduct guidance.

  • Optimize the own work schedule by coordinating with all the necessary partners for service planning / scheduling.
  • Is responsible to report accurate an timely of all activities as required (e.g. Field Service Reports).
  • Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.
  • g. information about new purchases to sales / lead generation).

  • Working in a team and able to support other team members with your knowledge.
  • Minimum Requirements / Qualifications :

  • Professional background in Electronics / Chemistry / Engineering on at least BSc (HBO) or MSc level (University).
  • Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
  • Preferably experience with LC and / or MS system as a repair technician or user in a Lab environment.
  • Strong problem solving and analytical skills.
  • Good verbal and written communication skills, ability to work across all levels, functions and regions.
  • Ability to communicate on different levels at the customer, varying from pure end-users to highly educated users of the systems.
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities.
  • Excellent inter-personal, self-motivational and negotiating skills.
  • PC skills with the knowledge of installing Software packages needed to do the job.
  • Eager to learn, cooperate with colleagues and peers.
  • Good French skills both verbal and written would be a plus
  • Non-Negotiable Hiring Criteria :

  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Good Dutch and English skills, both verbal and written
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