First Line Support Engineer
Sogeti
Brussels, Belgium
2 dagen geleden
source : OnlyEngineerJobs

Job Description To reinforce our service desk we’re looking for first-line support engineers to join our team. Do you speak fluently Dutch, French and English?

  • Are you looking for a part-time contract with morning shifts? And do the following responsibilities appeal to you? · You’re a great listener and register IT questions and problems communicated by end-users over the phone and mail;
  • You’re customer minded, with good communication skills; · If possible you provide an answer to the questions and / or solve the problems, otherwise you escalate the calls to a higher level of support;
  • Depending on your knowledge, experience, and interest, your responsibilities may include first and / or second-line support.
  • Then you’re the Service Desk Professional we’re looking for! Depending on your experience and interest, you will be working at our service desk at Diegem or at a project at one of our clients.

    Skills & Requirements · You have minimum a (technical) high school degree · You have a good knowledge of IT Hardware · Knowledge or affinity with ICT is a strong plus · Excellent communication skills, both written and spoken · You see IT problems as a challenge and an opportunity to learn · You’re friendly, professional and helpful in contacts with customers · You’re able to win the trust of our clients · You’re stress-resistant and can perform under pressure and changing working conditions · You possess a good team spirit, but you can work autonomously when needed · You’re fluent in Dutch, English, and French · A good knowledge of Polish, Czech, German, Spanish or Italian is a plus · Flexibility is no problem for you · Experience is a plus! · You are familiar with the Windows environment and MS office package knowledge of another environment a strong plus · Knowledge of Citrix, Active Directory and networking are a strong asset Our offer : Being part of a motivated team.

    Work with the latest technology. Competitive salary Learning and Development program that you will allow you to follow trainings and get certified.

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