ESSENTIAL JOB RESPONSIBILITIES :
Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction
Process customer orders in compliance with company policies and standard operating procedures
Manage a portfolio of orders for various types of customers (direct and indirect, European and Global), ensuring that they get all delivered within the delivery dates requested by the customer
Manage customer returns and credit notes
Support the commercial team by creating quotes and responding to various requests
Maintain pricing (documentation and in the ERP)
Demonstrate high commitment in resolving customers issues, ensuring a high level of customer satisfaction
Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
Reviewing contracts and submitting tenders along with relevant documentation
Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction
TRAINING RESPONSIBILITIES : (REQUIRED)
Complete all assigned and required training satisfactorily and on time
MINIMUM REQUIREMENTS :
Education or Experience (in years) :
High school degree (or equivalent experience) with 1-2 years of relevant work experience
Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
Knowledge and skills :
Strong written and verbal communication skills
Ability to communicate effectively in Dutch, French and English. Other languages (German, Spanish, Portuguese) are a plus
High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
Strong focus on driving customer satisfaction
Demonstrating an attitude of collaboration, leadership and accountability,
Good problem solving and analytical skills.
Demonstrating good judgment and initiative
Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
Able to operate in a fast-paced environment
Should be an outgoing, positive, team player
Strong sense of accountability
The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The EEO is the Law poster is available here.