Purpose of the job
As the Account Manager you will work closely with a new client located in Belgium to deliver print services to a professional level, whilst developing the relationship with the client further on process standardization, product re-engineering, tailored sourcing strategy, and in-depth service.
The position is client facing with on-site activities in the Ghent region, and close contact with our office in Rotterdam.
You will be part of a broader team, developing and maintaining a strong relationship with key client stakeholders at all levels.
As Account Manager you will cooperate intensively with our broad supplier base and will be required to negotiate costings and timescales for each job and selecting the most appropriate supplier to fulfil our clients needs.
Additionally, you will introduce and implement standard WOW’s to drive efficiency throughout the entire process.
Provide technical input and advice on print projects as required
Propose most optimal solutions and specifications for Print and POS material
Take briefs from the client including full specification details and manage from start to finish
Monitor projects to ensure they are delivered to specification and on time
Ensure activity is recorded using the designated company tools
Suggest alternative options and innovation where possible
Deliver a high level of customer service to meet and exceed contracted SLA’s
Press passing when required, with the possibility of this being out of normal working hours
Implement new methods and procedures as required
Work as a team to help deliver contractual requirements, complete necessary account admin and reporting
Work with the Account Director to identify new business opportunities
Analyse and develop the supply base in Belgium to capture the needs of the client
Ensure compliance with Regulatory and Company policies
Knowledge, Skills & Experience
KNOWLEDGE & SKILLS : Ability to manage multiple projects simultaneously, with strong time management and prioritisation skillsAble to work under pressure and to tight deadlines, with a good sense of humour and professional approachHas technical print knowledge with detailed understanding of different techniquesApproachable and confident to offer advice in meetingsAble to manage and communicate with key client stakeholders to successfully deliver and exceed their expectationsKnowledge of Microsoft office and Google Apps is preferred but not essentialKnowledge of Dutch, French and English
EXPERIENCE Experience in a client facing role is essentialExperience in liaising directly with clients and advising on campaign print and POS is preferredExperience in troubleshooting unexpected project issues and implementing preventative measures is preferredPrevious experience working in print / print management / print buying / marketing print procurement essential