Customer operations Manager
WAREGEM, W Flanders, BE
5 dagen geleden
source : Monster

Are you looking to work and be a added value om a promising project in company in full expansion? Do you have strong Process Management skills and experience in Customer service?

You are at the right place! dorine.vantours 0491 / 720.714 Our client is the market leader in area development and inner-city reconversion projects Job Description

  • Leads and supports cross-functional project teams to implement operational changes.
  • Implements process improvement projects and deploy solutions, globally.
  • Coordinate and measure customer satisfaction, making reports. Centralization of requests, work on processes.
  • Builds relationships with cross-functional CS and the other departments : Sales Director, HR, IT Project Manager.
  • identifying indicators for future improvement opportunities.
  • Collects data and insights from operations to identify root cause of problems.
  • Surveys, identifies and analyzes best practices for techniques and processes.
  • Leads initiatives to implement best practices in operations.
  • Performs cost and benefit analyses and constructs business cases for process improvement opportunities. Job Requirements
  • 5 years of professional experience working in operational program management or process improvement
  • Advanced Knowledge of customer service and contact center operations
  • Experience deploying management strategies
  • Experience in People Management
  • Strategic thinker, with clear vision and direction of improvement management Salary and Benefits The opportunity to work on a promising project and to be a added value in a company in full expansion.
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