Are you looking to work and be a added value om a promising project in company in full expansion? Do you have strong Process Management skills and experience in Customer service?
You are at the right place! dorine.vantours cx.ausy.be 0491 / 720.714 Our client is the market leader in area development and inner-city reconversion projects Job Description
Leads and supports cross-functional project teams to implement operational changes.
Implements process improvement projects and deploy solutions, globally.
Coordinate and measure customer satisfaction, making reports. Centralization of requests, work on processes.
Builds relationships with cross-functional CS and the other departments : Sales Director, HR, IT Project Manager.
identifying indicators for future improvement opportunities.
Collects data and insights from operations to identify root cause of problems.
Surveys, identifies and analyzes best practices for techniques and processes.
Leads initiatives to implement best practices in operations.
Performs cost and benefit analyses and constructs business cases for process improvement opportunities. Job Requirements
5 years of professional experience working in operational program management or process improvement
Advanced Knowledge of customer service and contact center operations
Experience deploying management strategies
Experience in People Management
Strategic thinker, with clear vision and direction of improvement management Salary and Benefits The opportunity to work on a promising project and to be a added value in a company in full expansion.
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