Project Manager Customer Relations
AXA Bank
BELGIUM, BRUXELLES
4 dagen geleden

Mission

You are in charge of developing, implementing and monitoring digital processes for our B2B clients. These tailor-made projects aim at improving our services and our exchanges with customers (including the customer journey, reporting and data exchange processes).

An understanding and meticulous approach is a considerable asset when implementing digital solutions in line with customer needs.

Function

Project Manager Customer Relations

Responsabilities

Develop and improve processes related to support services

For the support services we offer to our B2B customers :

  • Ensure that new assistance products have feasible, simple and innovative processes
  • Review and analyze the implementation of new support services to improve their efficiency
  • In collaboration with internal teams, define digital solutions to facilitate the implementation and monitoring of customer service
  • Continuously update existing procedures in order to make them more fluid
  • Take into account the comments received from the operational teams and the customers when defining your recommended solutions
  • Disseminate the defined processes

    By communicating with support managers, team leaders and partners, you list the procedures / practices that have not yet been formalized in order to :

  • Draw up roadmaps
  • Monitor the processes in place, analyze their effectiveness and make necessary adjustments
  • Profile

  • Bachelor’s degree
  • 3 to 5 years of professional experience in a similar position
  • Trilingual : Dutch, French and English
  • Experience in Project management
  • Basic knowledge of insurance and assistance contracts is a plus
  • Good knowledge of MS Office and Visio
  • Knowledge of Business Object
  • Analytical skills
  • Customer-oriented
  • Attention to detail and understanding
  • Excellent communication skills both oral and written
  • Comfortable with having discussions with IT, Marketing and Sales, both internally and externally with our customers
  • About AXA

    AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.

    AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

    Our mission : Empower people to live a better life.

    Our values : Customer First, Courage, Integrity and One AXA.

    AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

    AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

    Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

    What We Offer

    By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

    Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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