Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations.
As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.
Our Vision : Easy air travel every step of the way
WHY SHOULD YOU BE INTERESTED?
With us, there are no limits for people looking to explore the edges of possibility and beyond. Together, we go far.
Challenge : Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder, and deliver smarter solutions that are continuously transforming air travel.
Opportunity : Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons, and grow their careers on a global scale.
Acts as Operations liaison through assignment to DevOps teams, too provide and enable those teams to achieve the delivery of new Products / Services Projects, at the same time ensuring the resulting products are built to be operated’.
Also be responsible for identifying standards that will be applied across multiple teams and making sure they are achieved throughout the lifecycle of the product creation.
Works as part of the extended support team in the shaping the portfolio roadmap and strategy for revenue, commercial success and profit growth.
Supports the Service Owner in the overall service improvement strategy of the Product and its associated services within the portfolio, removing the boundaries across the functional groups and applying best practices, methodologies, tools and processes, ensuring operational objectives can be met.
KEY RESPONSIBILITIES Responsible for the end-to-end Service and Operations solution for all SITA products in the assigned portfolio from concept to retirement, including design, build, transition and continual improvement.
Operates as a member of the portfolio DevOps team - an integrated team - in partnership with members of Product Management and PSE to deliver product and portfolio solutions to SITA customers.
Drives innovation and service improvements for the assigned products at strategic and operational level.
Designs and builds service models that can maximize and leverage from existing capabilities within SGS, reducing overall Total Cost of Ownership.
Ensures timely transition of the responsibilities to the relevant support groups by maintaining relationships and closely interlock with GOPS & SGS GEOs.
Develops operational solutions by defining, studying, estimating, and evaluating alternative solutions, determining impact on total system.
implementing changes; contributing information and opinion to DevOps teams.
Attends the DevOps team stand-ups, integrating their needs into the Operations road map and performing any needed tasks.
Ensures that non-functional and operational requirements such as performance, security and operational readiness are designed and built into the products of the assigned portfolio.
Participate in scrum teams, join daily stand-ups as well as sprint reviews. Actively participate and promote the adopted agile ways of working.
EXPERIENCE At least 5 years’ experience in an established DevOps and Agile Operations environment.
Over 10 years working within an enterprise operations team.
Highly competent at working at senior levels within an IT services provider or in the IT division of a large international matrix organization, working with customers at multiple levels.
Must be able to demonstrate strong experience in the management of a team of professionals, to deliver high value, cost effective and strategic service solutions.
Familiarity and comfort with tools used in a continuous integration and continuous deployment pipeline is critical, as well as all the Toolset implemented and used by the Support groups.
Experience with product migration as related to introduce new products in company portfolio.
Experience problem solving issues on globally distributed systems and critical product service environments.
Knowledge of Service Design / Architecture roles including Networks, Application integration and Management, Databases, Data Centre and Cloud Services.
Evidence of leading or actively supporting transition
KNOWLEDGE AND SKILLS Foster a strong positive collaboration with the internal teams and external customers to meet strategic goals.
Service and Design Thinking.
Demonstrates in-depth experience with product release management
Influential communication and presentation skills with the ability to partner at all levels.
Apply Risk Management techniques to identify, define and mitigate Service and Project Risks to senior levels in the organisation.
Coaches peers on how to satisfy customers.
Communicates and negotiates with stakeholders about priorities, scope, schedule; educates them in the development process.
Organizes milestone reviews and makes improvements for the effectiveness and efficiency of scrum process.
Demonstrates experience with the architecture and design of major or multiple product.
Analyses benefits and drawbacks of specific designs and architecture.
EDUCATION AND PROFESSIONAL QUALIFICATIONS
Minimum bachelor’s degree or equivalent is required.
ITIL Service Operations, Service Design and Service Transition Intermediary Level Required or Expert Level desirable.
Foundation level on Agile and DevOps methodologies required.
Project Management Certification (PMI, Prince) is a plus.