Sea Logistics Operational Care Specialist
Kuehne Nagel
Antwerp, Antwerpen, Belgium
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We are looking for an Operational Care Specialist to join our dynamic Sea Logistics Team. #SeaLogistics

Your Role

You are part of a team in the Operational Care Center responsible for coordinating transport activities by executing the necessary bookings with our partners, executing the requisite data entry across all KN systems, and generating the required documentation.

Additionally, you are liaising with our Customer Care team to ensure all requirements are met in compliance with rules and regulations governing sea transport and associated national protocols.

Lastly, you build and maintain a strong partnership with key carriers and vendors.

Your Responsibilities

  • To create / complete shipment details in our internal data management system (Carrier / Vessel, Item description, etc.);
  • To coordinate with customer care, haulers and carriers;
  • To create files for consolidation container (Master / Single);
  • To review and ensure alignment of shipping instructions including clarifying any deviations / conflicts taking country regulations, compliance and rate and routing information into consideration;
  • To ensure profit maximization;
  • To immediately report problems, operation disputes, or discrepancies to the direct manager;
  • To monitor the operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered - Initiate and resolve any rate discrepancies;
  • To work with Customer Care on account implementation, ensuring a smooth transition from sales to operations;
  • To support the Customer Care team in resolving complaints.
  • LI-JD2

    Your Skills and Experiences

  • Bachelor Degree or equivalent in Logistics;
  • Proven experience in Sea Logistics & strong knowledge in Freight Forwarding;
  • Analytical mindset;
  • Multitasker and strong organiser;
  • Ability to communicate persuasively whilst demonstrating adaptability and empathy;
  • Problem-Solving and able to work under pressure;
  • Languages : Native Dutch and very good verbal and written knowledge of English.
  • Good Reasons to Join

    We offer an employee-friendly and casual environment for you to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.

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