The 3rd level support team in our Enterprise division handles complex customer issues. Within this team of 7 international support engineers each colleague has his own scope based on his / her expertise / technical background.
Your responsibilities :
You provide 3rd level support as technical system expert for the customers of our Enterprise Division focusing on networking
You participate in expert help desk activities and provide international on premise corrective actions towards our clients
You analyze incidents and problems, reproduce issues in our Lab and closely collaborate with the different relevant R&D engineers to come to a solution for our partners and customers.
You participate in installations and configurations, on-site customer training, demo and tradeshow setup, operation and breakdown and new product and system hyper care.
You proactively maintain our knowledgebase and your own knowledge regarding the various products (our wireless presentation systems ClickShare, WePresent , ) and related technologies (operating systems, routers, switches, wireless, )
You support second-line collaborators both internal and with our worldwide partners
You provide frequent field feedback to sales, project management and service colleagues in order to maintain the loop between the division and its customers.
You report potential project risks to Customer Project Management during installation phase.
We are looking for a new colleague who :
holds a Bachelor’s or master’s degree in Electronics, Electro technics or Electro mechanics. Junior professionals who are graduating this year are also welcome to apply.
has experience in at least two of the following domains : Network configuration (wireless, routers, switches, ), System Engineering, IT Hardware
possesses strong analytical skills and eye for detail and quality
is able to work independently and are very client-centered and service minded.
is at ease at all levels of communication and can display diplomacy where needed
is fully conversational in English, other languages are an asset
is willing to travel to customers (worldwide) for about 30 percent of your time
Our offer :
An interesting, challenging job with lots of autonomy
A high-tech environment in our new headquarters
Continuous training & development opportunities through our very own Barco University
Barco was awarded the Top Employer label 2016 for its excellent working conditions.
Customer Support / Service
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