Global Support Engineer (Networking)
Barco
West Flanders, BE
2 dagen geleden

Function :

The 3rd level support team in our Enterprise division handles complex customer issues. Within this team of 7 international support engineers each colleague has his own scope based on his / her expertise / technical background.

Your responsibilities :

  • You provide 3rd level support as technical system expert for the customers of our Enterprise Division focusing on networking
  • You participate in expert help desk activities and provide international on premise corrective actions towards our clients
  • You analyze incidents and problems, reproduce issues in our Lab and closely collaborate with the different relevant R&D engineers to come to a solution for our partners and customers.
  • You participate in installations and configurations, on-site customer training, demo and tradeshow setup, operation and breakdown and new product and system hyper care.
  • You proactively maintain our knowledgebase and your own knowledge regarding the various products (our wireless presentation systems ClickShare, WePresent , ) and related technologies (operating systems, routers, switches, wireless, )
  • You support second-line collaborators both internal and with our worldwide partners
  • You provide frequent field feedback to sales, project management and service colleagues in order to maintain the loop between the division and its customers.
  • You report potential project risks to Customer Project Management during installation phase.
  • Qualifications

    We are looking for a new colleague who :

  • holds a Bachelor’s or master’s degree in Electronics, Electro technics or Electro mechanics. Junior professionals who are graduating this year are also welcome to apply.
  • has experience in at least two of the following domains : Network configuration (wireless, routers, switches, ), System Engineering, IT Hardware
  • possesses strong analytical skills and eye for detail and quality
  • is able to work independently and are very client-centered and service minded.
  • is at ease at all levels of communication and can display diplomacy where needed
  • is fully conversational in English, other languages are an asset
  • is willing to travel to customers (worldwide) for about 30 percent of your time
  • Our offer :

    An interesting, challenging job with lots of autonomy

    A high-tech environment in our new headquarters

    Continuous training & development opportunities through our very own Barco University

    Barco was awarded the Top Employer label 2016 for its excellent working conditions.

    Customer Support / Service

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