Advisory Process Manager
ING
Brussels
12 dagen geleden

Are you looking for an IT position in which you are responsible for the management of the life cycle of all changes, in order to assure the quality of environments and to keep all changes under control?

ORGANIZATION ING Belgium is, as the first universal direct bank, a strong player on the Belgian market. The bank provides its customers with a wide rang of financial products and services via the distribution channel of their choice (click and face).

Customers of ING Belgium are as well retail and private banking clients, as well as small, medium and large enterprises.

ING IT is actually a business in itself. It employs up to 9,000 IT professionals from the Netherlands and Belgium. Within each business unit of ING you will meet our IT people.

All these IT specialists have an important role : in a highly complex and dynamic world, the IT people make the bank work.

You will be surrounded and supported by an enthusiastic and dynamic team with great appetite to do things first time right.

We are committed to deliver the highest possible standard in production stability for our customers.

Your role

  • Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented
  • Co-approve pre-approved standard changes
  • Check on deliverables and quality criteria during advisory boards
  • Coach and support the participants of the infrastructure change process
  • Participate in improvement initiatives
  • Be the Point of Contact for changes impacting our domains of activities
  • Participate in the CAB Meetings
  • Are you also someone who is

  • An excellent communicator, verbal as well as written
  • Able to work in a structured and systematic way
  • Pragmatic, and proactively seek solutions
  • Armed with a critical mind and a have a healthy dose of assertiveness
  • Capable to manage stress
  • Service minded and favours pragmatic approaches
  • Strongly customer oriented and has an excellent service attitude
  • And you have as well

  • A degree in higher education
  • At least 3 years of working experience
  • A basic knowledge of IT, or a proven interest in / or affinity with IT
  • A practical experience with ITIL (preferably level 3)
  • An excellent written and spoken knowledge of English; knowledge of Dutch and / or French is an asset
  • then you are our new IT Change Manager

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