Req ID : 59375
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions.
Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
PURPOSE OF THE MISSION
The Maintenance & Operations Services Engineer provides technical expertise for remote and on the field troubleshooting during commissioning (in support of the team in place), warranty and maintenance activities.
He / She reports to the Services Engineering Manager.
Based on the return of experience coming from the field, interact with the people in charge of the systems / products design and the ILS colleagues in order to improve the maintainability and the troubleshooting guides of the systems / products in question.
Analyze and respond to spot customer requests in relation to operation, practical maintainability and / or availability / reliability issues.
Analyze the root cause of failures and put in evidence any trend of endemic / epidemic failure that might be rising on a system or a product within its operational environment.
Identify, propose, and verify corrective actions to prevent further recurrence of the failure. Support the internal repair technicians for any complex repair that needs a system / product analysis for putting in evidence the failure modes.
The support of the customers in their system / product’s uses and identify the root cause of failures especially when it is related to the interfaces with the rolling stock and / or with the infrastructure.
QUALIFICATION & COMPETENCIES - EXPECTED LEVEL
Education : Master's degree in engineering (preferably electronics or embedded systems) or equivalent experience
Desired knowledge / experience :
Behavioural Skills / Competencies
Technical Skills & Competencies
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.
We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Job Type : Experienced