Econocom Back up Engineer
As Backup Engineer you will be in charge of :
the calls and mails intake for the 1st and 2nd line services,
creation and follow up of tickets in Helpdesk ticketing tool
and the execution of several technical actions based on processes and checklist.
The most of the time you will be deployed to the same customer the remaining time you will be deployed as needed to our other customers in the same region.
So we do ask for some flexibility and adaptability.
You have first relevant work experience in on a servicedesk or similar function
You have a good knowledge of : Windows 7 and 10 (Use, configuration, and troubleshooting). Microsoft Office (2010 / 2016) User management (use of Active Directory).
You have a basic knowledge of : Software (MS Visio, Adobe products,)VOIP Videoconferencing Domotica (meeting rooms) Smartphones and GPRS (level troubleshooting) Wifi Hardware (PC, printers and peripherals) VPN IT network topology, VM Ware, software virtualization.
Experience in TCP / IP (VLANs, POE, Wifi,802.1x, horizontal cabling,...) Staging hardware (user oriented PC,)
You can express yourself fluently in French and Dutch
English is a plus
You are in possession of a driving license
You have communication skills and you are customer oriented