Supervisor Systems Services
Emerson Electric Co
Bruxelles, BRU, BE
3 dagen geleden
source : equest

Introducing a great opportunity for a Supervisor Systems Services to join a Fortune 500 company, Emerson Automation Solutions.

With our solutions and services, we serve our global customers in the process industry to meet their expectations and maintain the #1 position in customer satisfaction.

Are you a hardworking team leader with technical background, passionate about mentoring others and eager to take on a new challenge?

If you are ready to raise the bar and lead our Field Service Engineers team in Diegem as part Emerson's Process Systems & Solutions business unit, this is an excellent opportunity for you! About the Role : Emerson delivers control and safety systems to help provide a safer, more environmentally efficient manufacturing process.

With a complete system offering from distributed control systems to safety instrumented systems Emerson's superior technology combined with industry-specific engineering, consulting, project management and maintenance services improves your operations in an easy, intuitive, and interoperable way.

This position is responsible for maintaining high customer satisfaction and market recognition as a service provider.

Direct customer contact will be part of this role, mostly remotely, however sometimes also face-to-face.

The supervisor will be the customer’s escalation point for technical issues. In this role you will :

  • Recruit, develop and coach the Field Service engineers team, to achieve the highest level of professional performance and behavior towards customers (internal and external);
  • Develop the Service team and ensure sufficient knowledge and expertise is present to support our customers in all phases of their systems lifecycle;
  • Securing customer satisfaction by recognizing and addressing their operational needs;
  • Be the linking pin between Sales and Service, synchronizing information from the field with new opportunities at sales;
  • Have a supportive role in selling services, both directly and in cooperation with our local sales force and the contract manager;
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