QA Analyst Complaint Handler
VALESTA
Mont-Saint-Guibert, Belgium
2 dagen geleden

Job Description

As a QA Analyst Complaint Handler, you ensure together with the Complaint Project Engineer, a qualitative treatment of the complaints.

Responsibilities

  • Executing, documenting and reviewing the complaints. Including, communicating a response to the hospital, health care provider or patient.
  • Guaranteeing the correct level of investigation for each type of complaint. It is important to be able to differentiate between product-related complaints that are specific to the product and process-related complaints, which can be caused during our production process.
  • Translating the needs of the patient into our production environment and vice versa.
  • Supporting the Complaint Project Engineer in managing the complaints. The complaint ratio is mapped out on a quarterly and annual basis using the necessary statistical tools.
  • Supporting the Complaint Project Engineer in coordinating investigations. For this you work together with experts from production, product support, QA Operations and other departments.
  • Profile

  • You have a Bachelor’s or Master’s degree or equivalent through experience.
  • You work in an organized and accurate manner.
  • You can work under strict deadlines.
  • You have strong written communication skills. Both in Dutch and English.
  • You can write clear technical reports of your research.
  • You have strong analytical skills and you are good with data analysis.
  • You possess persuasiveness that you use to bring different parties together to come to the best possible solution.
  • You are a team player.
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