As a QA Analyst Complaint Handler, you ensure together with the Complaint Project Engineer, a qualitative treatment of the complaints.
Executing, documenting and reviewing the complaints. Including, communicating a response to the hospital, health care provider or patient.
Guaranteeing the correct level of investigation for each type of complaint. It is important to be able to differentiate between product-related complaints that are specific to the product and process-related complaints, which can be caused during our production process.
Translating the needs of the patient into our production environment and vice versa.
Supporting the Complaint Project Engineer in managing the complaints. The complaint ratio is mapped out on a quarterly and annual basis using the necessary statistical tools.
Supporting the Complaint Project Engineer in coordinating investigations. For this you work together with experts from production, product support, QA Operations and other departments.
You have a Bachelor’s or Master’s degree or equivalent through experience.
You work in an organized and accurate manner.
You can work under strict deadlines.
You have strong written communication skills. Both in Dutch and English.
You can write clear technical reports of your research.
You have strong analytical skills and you are good with data analysis.
You possess persuasiveness that you use to bring different parties together to come to the best possible solution.
You are a team player.
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