Technical Support Agent - Key clients
Ingenico ePayments
Brussels , Belgium
6 dagen geleden

Who we are

Ingenico is a global leader in the fintech market, with more than three decades of experience. Its footprint gives scale to projects and talents.

Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.

We are shaping the future of payments.

What you’ll do

As Senior Technical Support, you have the mission to deliver a high-level support from A to Z to the strategic clients. You will turn every single customer touchpoint into an excellent client experience and take ownership of the following :

  • Technical troubleshooting of incidents (L1 / L2)
  • Escalate issues and assign service requests to best possible resources when required
  • Manage the client relationships : Develop in-depth understanding of client environment, also by visiting the clients’ site Proactive technical consultancy (carry out technical evaluations and assessments) and upselling
  • Drive improvements and efficiencies in Customer Support
  • Assisting colleagues in several small project assignments
  • Who you are

  • Bachelor’s degree (technical oriented) or equivalent by experience
  • Minimum 2 years of experience in customer service role
  • Active contributor to team culture and values
  • Must have

  • Exceptional communication skills (both written & spoken) in English
  • Result driven and can-do mindset
  • Strong self-management skills : organization and prioritization skills
  • Good negotiation and problem solving skills
  • Nice to have

  • Good knowledge of French is a big plus
  • First experience with Scrum / Agile methodology
  • What is in it for you

  • Taking part in shaping the future of payments!
  • A permanent contract with strong, competitive salary package, linked to profile and experience
  • Joining a company with a strong diversified and multicultural environment
  • To become the best version of yourself, we put a strong emphasis on personal growth with trainings, coaching and internal mobility
  • To all recruitment agencies : Ingenico ePayments does not, in any circumstance, accept unsolicited resumes from agencies or any other party.

    Please do not forward resumes to Ingenico employees or any other affiliated persons. Ingenico ePayments is not responsible for any fees related to unsolicited resumes.

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