As a Technical Project Manager (TPM) you perform in-house and on-site evaluation and provide technical support for our products to key customers throughout DACH and Eastern Europe.
The TPM is embedded within our top-notch technical support group. This group is very international and operating out of 9 different locations but acting as one team.
You will have the to spread your wings frequently to travel to customer sites to perform pre-sales and post-sales support activities.
Strong collaboration with sales and engineering team is daily part of the job as we want you to provide your feedback on how to improve not only our products but also our way we operate.
Open communication within the team is key.
The job in plain text
Works within a team environment tasked with project and technical product support.
Is responsible for the technical installation and day to day follow up of our projects and installations
During pre-sales, installation, final acceptance and after sales of a project you will be the main technical contact point for our end users and / or system integrators
Collaborates with technical support colleagues and periodically travels to customer sites to perform commissioning, fine tuning, troubleshooting, acceptance testing, training, and any other technical after-sales related tasks
Collaborates with sales managers to provide pre-sales support
Documents all actions using our project and issue tracking systems (Freshdesk & Jira)
Interacts with internal teams and external customers and takes actions leading to a positive customer experience in alignment with company goals.
Establishes good relationship with colleagues to exchange customers feedback and / or important market information helpful for product and service improvement
Accomplishes work assignments in accordance with ISO 9001 and corporate Global Trade Compliance policies.
Performs all other related duties as assigned.
To be ready to take on this role we would love if you have
Solid hands-on technical experience with electronics and mechanics, preferably from the traffic and / or security electronics industry
This is a customer-facing position that requires strong verbal and written communication skills in German and English, additional languages are a plus
Proven experience with technical installations of CCTV equipment, servers and network equipment is required
A mature professional attitude who can work autonomously while collaborating with sales, product management, support, and service colleagues to deliver a positive customer experience under demanding conditions
The successful candidate will possess a working knowledge of current Linux OS (CentOS / Red hat), Windows Server and Docker platforms
Must be a results-oriented professional with solid organizational and time management skills
Willingness to travel up to 60% of the time to both domestic and international customer sites for a period of approximately 2 to 5 days per trip
What FLIR offers you
An opportunity to apply your user research skills in the earliest of phases, to really shape the future of our products and services.
Opportunity to develop your career with the world’s leading company in thermal and sensing technology
At FLIR, you get a unique opportunity to experience how cutting-edge R&D, software- and hardware development come together under one roof.
We do our research, our development, and our manufacturing
Friendly culture with a focus on collaboration, problem-solving, and creativity.
Work closely with Product management, R&D and Production
A fair compensation structure and benefits
If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.
The selection process is ongoing, so don't wait; we may select our final candidate before the advert expires.
Most of the initial communication will happen over mail. Have an eye on your mailbox
When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point.
We accept applications in both English.
Teledyne FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.
Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.