Operations Support Employées (H/F)
Actief Interim Wavre
Louvain-la-Neuve, Province du Brabant Wallon, Belgique
6 dagen geleden

Functieomschrijving

Deliver excellent Operations Support service within the areas relevant for the market e.g. :

  • Administration
  • Transactional tasks not handled in Shared Service Center
  • Logistics queries
  • Escalated complaints 2nd level support

    Helps implementing standardization of Operations Support tasks across markets in the region by sharing knowledge

    Personal Responsability :

  • Ownership and achievement of personal targets, KPIs and objectives to drive own success as well as overall business success.
  • Be open to and engaged with performance management and coaching agenda learn and develop though interactions with managers and peers.
  • Be a proactive and effective contributor to overall Operations function.
  • Embody a one team mindset.
  • Functie-eisen

  • Skilled CRM user full compliance with CRM standards and requirements.
  • Systems minded with the ability to easily navigate multiple screens and software programmes and adapt quickly to new systems.
  • Good level of basic education.
  • Good level of basic literacy and numeracy skills.
  • Problem solving in a customer service environment.
  • First class communication skills, both written and verbal, mainly written
  • Comfortable working in a fast-paced environment.
  • Comfortable working to targets / KPIs.
  • Comfortable giving and receiving feedback.
  • Experienced CRM user is an advantange
  • Fluent in written and spoken Flemish / French
  • Arbeidsvoorwaarden

    Une mission interim sur du long terme

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