IT Support Technician
Imerys
Visé, Belgium
1 dag geleden

Tasks

The focus will be on Benelux and providing support to other countries across EMEA.

Planning, configuring, installing, maintaining IT hardware, software.

Perform installations, upgrades & deployment of workstations to Microsoft Windows 10

Provide IT support for industrial plant and offices

Local assistance for the L2 / L3 System Administrators (Server, Network, Application, ERP)

Participation on the Imerys’ group projects for local assistance

Communication links whilst ensuring minimal IT downtime occurs

Diagnosis, resolving and documenting hardware and software problems in a timely and accurate way

Providing end users with appropriate assistance through ticketing system

Identify and prioritize, and resolve end user requests, including the monitoring, tracking, and coordination of

Support functions

Maintain a high degree of customer service for all support queries

Support users in the use of IT equipment by providing necessary training and advice

Take ownership of user problems and be proactive when dealing with user issues

Implement, manage, upgrade and maintain the IT fleet

Troubleshooting & Problem solving of Workstation related problems

Profile

At least 3 years of experience in IT Support

Microsoft Qualifications

Microsoft workstations (7 / 8 / 10) - (advanced knowledge)

MS Active Directory users, groups, policies, management - (Good knowledge)

Microsoft servers (2012 / 2016) - (basic knowledge)

Network Connectivity (Cisco) - (basic knowledge of routers, switches & wireless)

Knowledge in Industrial IT (SCADA, Industry 4.0) is an asset

Helpdesk Experience including use of internal ITSM application

Oriented on users satisfaction

Fluent in French, Very good knowledge in English. Dutch is an asset

Travel to IMERYS sites across EMEA

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